Job Description:

Act as single point of contact for customers for Material Support orders and deliveries.

Obtaining pricing information, preparation and provision of quotations and/or price lists to customers End to End order management for Spares & Repairs, & In Service Support.

Follow-up and risk mitigation in the spares and repair provisioning process until delivery to Customer Management of Customer queries including returned materials and warranty claims.

For the LTA Programme perimeter and the Customers on his/her portfolio, the job holder:

-Leads Performance- based logistics contracts for specific customers

- Ensures fulfilment of Materiel Support customer requirements and Manage In Service Support contracts in reference to spares and repairs aspects.

- Acts as the primary interface for Airbus DS Customer Services Regional Directors towards Material Services, ensuring correct reporting towards Programmes and correct cascading of Programme planning within Material Services.

- Is responsible for maintaining clear direction and continuous alignment of LTA Customer Services Programmes and Material Services strategies (targets and priorities), identifying potential issues and ensuring their resolution.

- Is accountable to ensure all Material Services related activities are managed in line with Programme targets and policies (Time / Cost / Quality).

- Ensures Programme requirements / expectations are clearly understood and all necessary activities are executed in the Material Services Centres of Competences (Operations, Planning and Demand, Logistic Engineering, Material Data, etc) to secure delivery on target.

- Ensures a pro-active End to End materials issue management process covering all Material Services Centres of Competences and support functions (Procurement, Quality, Finance, etc.).

- Ensures Entry Into Service, Initial and In Service Material Support is project managed and major deliveries / quality issues are given the right level of attention to meet Customer Services Programme Milestones, including local set-up.

- Is responsible for the coordination and deployment of LTA Material Services policies with Airbus DS local teams in the Air Bases.

- Leads the project management and steering of the Cost Evolution for the Material Services perimeter in line with Programme targets. Ensures alignment of Operating Plan assumptions between Programme and Material Services, follow up of budget/expenditure, early identification of deviations and establishment and follow-up of corrective actions.

- Ensures actions are well coordinated within Material Services to anticipate issues and reach Material Services key financial and performance commitments.

- Gives the visibility of the main critical issues, recovery plans, owners and impact dates to the Customer Services Programme and Material Services Management, synthesizing the actions which have to be escalated to the top Material Services / Customer Services Program Management.

- Ensures all Material Services risks and mitigation plans are managed in conjunction with the Programmes Risk Management process.

- Ensures that Material Services view is communicated and considered within the Programmes

- Formally represents Material Services in the Programme Governance reviews. - Supports Quality function on any Material Services related request - Supports improvement projects (i.e. Optimum, Lean Services), including transversal activities for synergies and processes

 - Contributes to the overall Material Services performance on EBIT, Revenues, Order Intake, especially for Spares and Repair. Complies with Target and Budget Letter, by developing and implementing simplifications to reduce main cost factors (hours, material levy, non-quality cost), and supporting new business developments to implementation.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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