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Material Planning Associate

ABOUT THE ROLE

Material Planning Associate is responsible for supporting the Sales and Material Planning teams to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Material Planning Associate takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Material Planning Associate also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

KEY RESPONSIBILITIES

• Order-to-invoice ownership – Manage the full order lifecycle from order entry through to invoicing and delivery confirmation.
• Customer and supplier communication – Provide responsive, professional after-sales support via phone and email, coordinating with both customers and suppliers.
• Order management – Maintain high standards of accuracy across order processing, updates, and system data quality.
• Backlog alert management – Monitor, investigate, and resolve relevant backlog alerts quickly to prevent service issues.
• Backlog change control – Action and respond to customer-requested backlog changes, ensuring expectations and timelines are clearly managed.
• Cross-functional collaboration – Work closely with Sales, Asset and Material Planning teams to align priorities and remove barriers to delivery.
• On-time delivery performance – Drive on-time delivery in line with customer commitments and Arrow performance goals.
• Customer satisfaction focus – Build trust through proactive updates, clear communication, and reliable follow-through.
• Continuous improvement – Identify opportunities to streamline processes, improve efficiency, and strengthen operational outcomes

A FEW THINGS YOU ARE AN EXPERT AT

• Fluent English (written and spoken); German as secondary language is an advantage but not required (other European languages also welcome)
• Good knowledge of MS office
• Customer Service/Sales experience
• Accountability
• Communication and coordination skills
• Customer oriented attitude
• Team player

OUR OFFER

• This is a full-time position
• Permanent contract
• Hybrid role following successful probation period
• Working in a multicultural environment
• Interesting career development opportunities in a quickly growing environment
• Private medical care program
• Multisport program membership
• Fantastic working culture where you can make an impact

ABOUT US

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
 

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.

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