Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What you will have an opportunity to do:

The Barista/Coffee Shop Attendant provides efficient counter service while preparing specialty coffee and beverage products, processing transactions, maintaining product displays, and creating a welcoming guest experience.
 

Your Role:

• Greet and acknowledge guests promptly.
• Prepare coffee, espresso beverages, teas, smoothies, and other assigned beverages according to established recipes.
• Maintain knowledge of available food, beverage, retail, and grab-and-go offerings.
• Take and accurately enter guest orders into the POS system.
• Process cash, credit card, room charge, and other approved payments accurately.
• Suggest additional products and appropriate enhancements.
• Maintain attractive and fully stocked displays.
• Monitor freshness, expiration dates, labels, and product rotation.
• Maintain appropriate pars for cups, lids, coffee, milk, syrups, condiments, and operating supplies.
• Maintain coffee machines, counters, refrigeration, display areas, and guest areas in clean and sanitary condition.
• Follow established food-safety and temperature-control procedures.
• Communicate low inventory, equipment issues, and product shortages promptly.
• Complete opening and closing procedures.
• Maintain accountability for cash bank and transactions when assigned.
• Assist other café, market, or Food & Beverage operations as assigned.
• Perform other reasonable duties as assigned.

What are we looking for?

• Previous barista, café, cashier, or guest-service experience preferred.
• Ability to learn beverage recipes and equipment operation.
• Basic cash-handling and POS skills.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.