A front-line marketing representative, who qualifies leads, provides guest service and generates tour flow by performing the following duties.

Generic Expected Contributions

• Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
• Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
• Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
• Assists more senior associates in achieving business results by:
  • identifying opportunities to enhance the effectiveness of business processes.
  • providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
  • participating in setting department operating plans.
  • recognizing and celebrating team successes.
  • achieving results against budget within scope of responsibility.
• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.

Specific Expected Contributions

• Positively represent the Company at any location assigned. Maintain a collaborative working relationship with hotel and any other third-party company employees.
• Provide concierge services to all resort guests and members in keeping, maintaining the “service first, product second” approach.
• Provide excellent guest services, including accurate tourist information of the region.
• Inspire confidence in the Company through professionalism.
• Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.
• Attract eligible guests to preview the Company vacation club program using premiums (gifts).
• Fully inform and confirm every guest about the sales presentation, according to the standards described in training.
• Create curiosity about the vacation club and encourage guests to tour with an open mind.
• Complete the administrative work behind booking, manifesting, and confirming each sales presentation.
• Attend all mandatory meetings and training.
• Complete special projects as assigned by Marketing Supervisor.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required.

Specific Candidate Profile

• High School Diploma required.
• Minimum of one (1) year of experience in customer service, sales, or marketing.
• Bilingual, ability to speak English and Spanish, fluently.
• Demonstrate an ability to deliver high level of customer service in all situations.
• Demonstrate the ability to build and develop strong work and guest relationships.

• Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
• Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Performs other reasonable job duties as requested by Supervisors.

The job description is descriptive but not limiting.

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