JOB SUMMARY

This position is responsible for coordinating projects and providing administrative support to the Sales & Marketing team. The role partners closely with Marketing management, Creative Services, Legal, Risk Management, and other internal stakeholders to support campaign implementation and ensure alignment with brand standards.

The role oversees the end-of-the-end event development process, including planning and creation, vendor coordination, data management, and invitation execution. It communicates with existing and prospective owners to schedule attendance, provide event details, and support their overall experience. The position also represents Marriott Vacation Club at events, helping to build and maintain guest loyalty.

Key responsibilities include ensuring compliance with eligibility requirements for events and sales presentations, following contract review processes to meet risk management standards, and monitoring events to maintain quality expectations. The role also supports the management team on special projects and ad-hoc tasks, assists colleagues in understanding event roles and responsibilities, and performs general administrative duties such as filing, email correspondence, and document preparation.

JOB SPECIFIC TASKS

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 

• Always follow company policies and safety procedures. 

Marketing Operations

• Promote awareness of brand image internally and externally.

• Responsible for handling selective administrative duties as requested.

• Planning for marketing events and road show to existing members and first-time buyers

• Prepare proposals and marketing briefs.

• Maintain strong relationships with all relevant departments, and other stakeholders such as partners and brokers.

• Assist in managing campaign launch efforts to partners including collateral, communication strategy, training tools and related activities, including creation and approval of artwork with in-house/external graphic designer, within deadlines.

• Coordinate in obtaining any necessary licenses and legal approval required for marketing campaigns with partners.

• Coordinate resources required to carry out approved campaigns with the relevant concerns.

• Coordinate with hotels partner, venders to make sure the smooth process during the event and road show.

• Follow the established contract review process to ensure that all vendors meet the MVWC risk management requirements.

• Manage the process with The Agency for brand and legal review of owner communications and vendor contracts.

• Communicate with owners and potential owners via telephone to set up, answer questions and coordinate their event experience.

• Explain details and requirements related to attending a sales presentation to owners.

• Verify that individuals meet eligibility requirements for the event and corresponding sales/tours.

• Report progress against campaign goals and report on ROI.

• Partner with Creative Services to draft marketing collaterals.

• Provide translation services in support of marketing operations as required.

• Ad hoc digital marketing support and other duties as assigned.

• Keep current on best practices in timeshare industry and MVCI.

• Perform general office duties to support Sales - Marketing (e.g., filing, sending emails, typing, faxing).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

• Ensure agreed customer service standards are consistently met.

Communication

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

• Speak to guests and co-workers using clear, appropriate and professional language.

• Provide assistance to coworkers, ensuring they understand their tasks.

Working with Others

• Contact appropriate individuals or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Develop and maintain positive and productive working relationships with other employees and departments.

• Support all co-workers and treat them with dignity and respect.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Actively listen to and consider the concerns of other employees, responding app.

CANDIDATE PROFILE

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

• Demonstrable and preferred experience in a marketing position in the industry or similar industry.

• Fluent English language proficiency required as a minimum and preferred second language in either Mandarin, Thai, Japanese, Bahasa Indonesia.

• Proven verbal and written communication skills.

• Proficiency in the use of computer word processing skills with specific knowledge of Microsoft Excel, PowerPoint and Word.

• Ability to work under pressure, manage multiple priorities, and be a self-starter.

• Proven time management skills.

• Proven ability to work in a team environment and interact with all levels of the organization.

• Excellent organizational and attention to detail skills.

• Experience in high volume, fast paced, results oriented business environments.

COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS

Analytical Skills

• Learning

Administration

• Organization

Interpersonal Skills

• Diversity Relations

• Teamwork

• Interpersonal Skills

• Effective influencing skills

• Strong consensus building skills.

• Strong customer relationship skills

Communications

• Listening

• Communication

• Bilingual – English / Thai (or Mandarin, Japanese, Bahasa Indonesia)

(Verbal, writing and listening)

Personal Attributes

• Integrity

• Positive Demeanor

• Dependability

• Stress Tolerance

• Adaptability/Flexibility

• Presentation

• Attention to detail.

• Time Management

Computer Skills

• Use of computer hardware and software

• Specific knowledge of Microsoft Excel, PowerPoint and Word

EVALUATION PROCESS

By Whom:                    Marketing Manager II

Frequency:                  Standard: Mid-year review with a full performance review in December annually.

Criteria:                         Accuracy, timeliness, attitude and overall performance

Standards:                   Quality/quantity of work reliability/dependability

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.