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The Market Retail Manager is responsible for establishing, overseeing, and directing all key performance elements within assigned branches, which include Sales, Business Development, Customer Service, Hiring Processes, Delivery of Products and Services, and Security and Compliance Performance within the branches.  Market Retail Manager is responsible for developing, coaching, and leading their teams to retain, build new, and grow existing businesses for the bank.  Also, they work with local management providing input for goal setting, profitable growth for the market, and the budgeting process.  All retail associates, within the assigned branches, will report to the Market Retail Manager.        

Essential Duties and Responsibilities

• Responsible for managing multiple, assigned branches.
• Respond to customer issues arising in branches, including but not limited to answering inquiries, complying with requests, and resolving internal and external complaints.
• Provide leadership to staff by coaching branch management teams to achieve their goals.
• Assist branch management, as needed, or direct/coach all branch associates to ensure that all branches and individual sales are met, and that exceptional customer service is provided to all customers.
• Work with branch management teams to assist with prospect lists and development of ideas for new businesses for the branch/bank.
• Attend community involvement and branch activities periodically with assigned branch management team.   
• Work with branch managers to determine staffing needs and assist with making the right hire. 
• Work with branch management staff on coaching and disciplinary action, as needed, to ensure that expectations for all positions are being met.    
• Work with branch management teams to ensure that all associates are receiving training, and that evaluations are completed in a timely manner.
• Work with management on staff scheduling and evaluate staffing levels to ensure that branches are properly staffed to assist customers’ needs and the branches are complying with the staffing model.
• Review bankers’ dashboards regularly and coach branch management teams to review banker’s dashboards and budgets, as needed.
• Maintain timely sales, compliance, and security records, in order to provide to management at any given time.
• Conduct regular reviews of audit and documentation to verify compliance.
• Ensure that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Monitor every touch point with the customer to ensure we are developing and implementing programs to cross sell services.
• Monitor, measure and manage sales and business development programs.  Develop and monitor sales contests. 
• Coach and train retail associates on how to successfully conduct internal  and external sales.
• Oversee performance management for retail staff, including ensuring opportunities for staff development and retention of key employees.
• Instill and reinforce our culture cornerstones and create a great place to work for all retail associates.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Strong leadership capabilities-ability to motivate, direct, and empower team members and associates by providing a positive team environment.
• Time management, problem solving, and organizational skills.
• Ability to read and write procedures, general business correspondence (including short- to- simple correspondence), routine reports, and memos.
• Ability to read and interpret documents such as simple instructions, procedure manuals, journals, and government regulations.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization, including top management, public groups and/or boards of directors.
• Ability to work with other lines of businesses within the bank.

Education and/or Experience  

• BS/BA degree or
• 4-6 years relevant experience                                                  

Computer Skills 

• MS Office programs

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.