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Manager, Strategic Business Analysis

CarMax Auto Finance, Kennesaw, GA

About This Job

The Manager, Strategic Business Analysis is responsible for creating the integrated set of business requirements that Technology uses to design, build, and implement solutions for CAF's most complex, cross-functional business and technology programs. These programs may span multiple products, business functions, systems, data sources, Technology platforms, vendors, or control environments and carry significant operational, financial, regulatory, or customer impact.

To produce requirements that are complete, technically informed, and aligned across the business, the Manager builds and applies an integrated analysis strategy — independently evaluating connections among processes, systems, data, integrations, controls, and the experiences of internal and external customers. The Manager partners closely with Technology on system and design considerations and with Compliance, Risk, and Legal on programs with regulatory or compliance exposure, ensuring business requirements reflect current regulatory expectations (e.g., Reg B, Reg E, ECOA, FCRA, UDAAP).

What You Will Do — Essential Responsibilities

• Translate business needs into clear, technically informed requirements, user stories, and acceptance criteria that Technology can design, build, and implement against.
• Own business and systems analysis for CAF's most complex, ambiguous, high-risk, or cross-enterprise programs, from discovery through post-launch confirmation that the delivered solution meets business requirements — distinct from delivery execution, which remains with Technology — and are accountable for resolving gaps that affect adoption or sustainment.
• Partner with Operations to design lean, practical solutions — evaluating process, operational, and system tradeoffs to recommend the simplest effective path to the desired business outcome.
• Partner with Technology, Architecture, and Engineering to understand relevant system, data, and integration considerations, and evaluate solution options and their business and operational impacts.
• Partner with Compliance, Risk, and Legal on programs with regulatory or compliance exposure (e.g., Reg B, Reg E, ECOA, FCRA, UDAAP), ensuring business requirements and testing evidence reflect current regulatory and control expectations.
• Own the business-level validation and UAT approach and outcome for assigned programs — confirming delivered solutions meet approved requirements and business needs — distinct from program status and risk reporting, which remains with the Delivery Manager.
• Coach Senior Business Systems Analysts on requirements quality, lean solutioning, technical fluency, and stakeholder influence; review critical deliverables and provide guidance on ambiguous or high-risk initiatives.

Purpose of the Role

The Manager, Strategic Business Analysis translates high-level business objectives from Operations into clear, technically informed business requirements that Technology can design, build, and implement — ensuring CAF's most complex solutions are supported by lean, well-validated analysis. This role connects business needs, operational realities, and technical feasibility so leaders and delivery teams can make informed decisions and implement sustainable solutions. The ideal candidate combines strong business-analysis expertise with strong technical aptitude and sound judgment. They are comfortable creating structure in ambiguous environments, designing lean solutions in partnership with Operations, and developing the capabilities of other analysts.

Qualifications and Requirements

• Bachelor's degree or equivalent experience in information systems, operations, logistics, process engineering, industrial engineering, finance, analytics, or a related field; candidates with operations, logistics, or process-engineering backgrounds are a strong fit. An advanced degree (MBA, MS in Information Systems, Data Analytics, or a related field) is preferred. A technical degree is not required.
• 5-7+ years of progressive experience in business analysis, systems analysis, technology delivery, operations transformation, quality assurance, or a related discipline.
• Strong technical inclination and fluency — able to understand systems, data flows, and integration concepts well enough to translate business needs into requirements that are clear and technically informed enough to hand off to Technology for design and build.
• Working fluency with the tools used to communicate requirements and designs to Technology, including Azure DevOps (ADO) Boards for tracking work items and requirements, Miro for collaborative diagramming and process mapping, and GitHub for version control and technical documentation.
• Demonstrated ability to evaluate integrated solution options and communicate business and technical tradeoffs to senior stakeholders.
• Experience establishing UAT and business-level validation approaches, confirming that delivered solutions meet business needs and approved requirements.
• Strong strategic thinking, analytical judgment, facilitation, and problem-solving skills.
• Consumer finance, auto finance, or other regulated financial-services experience, and working knowledge of relevant regulatory frameworks (e.g., Reg B, Reg E, ECOA, FCRA, UDAAP), preferred but not required.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide. Our team of more than 30,000 associates works together to deliver iconic experiences for internal and external customers. We help every associate grow their career and achieve their best at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

May be eligible for bonus and equity.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.