Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
The Practice Manager oversees operations within practices. They provide leadership and work with colleagues by providing supervision and direction around practice operations as well as instilling the mission, vision, and values of the areas they lead. Ensures patient access, financial performance, efficient operations, effective growth, colleague development, and optimal patient experience takes place.

Job Duties

• Ensures that all relevant local, state, and federal guidelines as well as LVHN policies and training are maintained by the practices including the LVHN Compliance Policy.
• Communicates financial information to direct reports along with triad leaders and Administration. Communicates visit and volume information, in conjunction with, or in absence of practice lead to all physicians and APC’s within the practice.
• Assumes responsibility for financial performance including supporting the budget development processes, budget expense monitoring, net patient revenue tracking, expense management, variance inquiry and explanation, and labor management.
• Monitors and responds to trends in patient experience.
• Performs service recovery duties for appropriate issues using sound judgment.
• Maintains working knowledge of quality efforts within areas of responsibility and supports high quality patient centered care including the implementation of quality initiatives where appropriate.
• Facilitates performance management of all reports including hiring, counseling and discipline, performance evaluation, professional development, retention, and training.
• Addresses performance issues promptly, fairly, and appropriately using sound judgment in compliance with organizational policy and applicable laws and regulations.
• Encourages a culture of professional development and serves as a role-model for the triad leaders in areas of responsibility.

Minimum Qualifications

• Bachelor’s Degree In lieu of a bachelor's degree, an associate's degree with previous physician practice management experience is required.
• 2 years of relevant experience. Experience in healthcare required. Supervisory experience directing other's work required.
• Ability to lead and coach staff while simultaneously functioning as member of a team.
• Ability to initiate, accept, and adapt to change.
• Excellent computer skills including electronic medical record (EMR) and Microsoft Office suite.
• Demonstrated strong leadership, communication skills, and mature emotional intelligence.
• Demonstrated financial skills including budget, budget variance analysis, and action plans.
• Demonstrated ability to partner with stakeholders to achieve goals.
• Direct knowledge of practice management system or equivalent analytics software experience.

Preferred Qualifications

• Bachelor’s Degree Business Administration, Healthcare Administration, Public Health, Nursing, or related field.
• Experience in a physician office practice highly preferred.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

1101 S Cedar Crest Blvd

Primary Location:

Allentown - 1101 S Cedar Crest

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday - Friday - 40 hours salaried - day shift (8-5)

Department:

1012-20130 LVPG-L Family Medicine - 1101 S Cedar Crest