Über diese Manager - Infrastructure and Security Operations Center Stelle bei Armanino
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This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA).
Responsibilities
Lead the India-based Infrastructure and Security Operations Center team responsible for day-to-day operational response
Manage, coach, and hold accountable a team of 4-6 infrastructure and security operations resources
Ensure work is prioritized, assigned, tracked, and completed according to defined operating procedures
Maintain clear daily visibility into open escalations, alert activity, aging issues, and follow-up items
Escalate risks, blockers, recurring issues, and operational gaps to New York-based leadership
Oversee triage and escalation of infrastructure incidents across network, server, cloud, identity, endpoint, and workspace environments
Ensure the team follows approved runbooks for investigation, validation, documentation, and escalation
Coordinate response for service-impacting infrastructure issues and communicate status clearly
Partner with New York-based infrastructure, platform, and engineering teams on escalated issues
Respond to infrastructure escalations with extreme urgency and ensure issues are followed through to resolution or proper handoff
Identify repeat issues and recommend process, monitoring, or automation improvements
Oversee initial review, triage, documentation, and escalation of cybersecurity alerts
Ensure alert handling follows approved security runbooks and escalation paths
Coordinate with cybersecurity, compliance, and infrastructure teams on incidents that require deeper investigation
Track alert volume, response quality, handoffs, and follow-up actions
Raise patterns, control gaps, and recurring alert issues to New York-based leadership
Ensure all infrastructure and cybersecurity escalations are handled according to defined runbooks
Maintain consistency in ticket documentation, alert notes, handoffs, and escalation summaries
Review runbook gaps and recommend updates based on recurring operational issues
Confirm team members understand expected response steps, communication standards, and escalation thresholds
Drive a culture of repeatable execution, ownership, and follow-through
Maintain constant communication with the Director of Core Technology in New York on operational priorities, escalations, and team performance
Provide concise status updates on active incidents, alerts, risks, and follow-up actions
Work directly with New York-based teams to ensure clean handoffs, shared visibility, and consistent ownership
Participate in regular operational reviews, escalation discussions, and planning sessions with U.S.-based leadership
Ensure availability to work with New York-based teams until at least 12:00 PM Eastern Time
Set clear expectations for team responsiveness, documentation, escalation quality, and follow-through
Review workload, ticket quality, alert handling, and operational performance across the India-based team
Coach team members on technical troubleshooting, communication, prioritization, and ownership
Ensure staffing coverage supports business needs, monitoring requirements, and escalation timelines
Create transparency around team capacity, blockers, skill gaps, and improvement opportunities
Requirements
7+ years in infrastructure operations, security operations, network operations, systems administration, or related technology operations role
4+ years leading or supervising technical operations resources
Experience managing escalations, monitoring alerts, incident response, and operational handoffs
Experience working with U.S.-based or global technology teams
Experience operating in a structured runbook, ticketing, monitoring, and escalation environment
Infrastructure operations across network, server, cloud, identity, endpoint, and collaboration platforms
Cybersecurity monitoring concepts, alert triage, escalation handling, and incident documentation
Monitoring and alerting tools, ticketing systems, dashboards, and operational reporting
Consistent hands-on work with monitoring solutions to improve visibility, alert quality, response accuracy, and operational follow-through
Windows Server, Active Directory, Microsoft 365, Azure, endpoint management, and network fundamentals
Incident management, problem management, change awareness, and operational handoff practices
Runbook execution, process documentation, escalation procedures, and service operations discipline
Strong people leadership, coaching, accountability, and workload management skills
Clear, concise communication with New York-based leadership and cross-functional teams
Excellent verbal and written communication skills with the ability to keep leadership informed during active issues, escalations, and operational handoffs
Strong judgment on when to resolve, escalate, or request additional support
Ability to manage multiple operational priorities while maintaining accuracy and urgency
Extreme ownership mindset with strong documentation, follow-through, accountability, and attention to detail for all assigned responsibilities
Self-starter who can identify issues, take action, improve monitoring coverage, and drive work forward without waiting for step-by-step direction
Demonstrates extreme urgency when responding to escalations, alerts, incidents, and time-sensitive operational issues
Availability to overlap with New York-based teams through at least 12:00 PM Eastern Time
Experience managing an offshore or India-based technology operations team supporting U.S. stakeholders
Experience in professional services, consulting, financial services, or other high-accountability enterprise environments
Experience with Microsoft security, endpoint, identity, and cloud operations tools
Experience improving runbooks, alert tuning, dashboards, or operational reporting
ITIL, SOC, NOC, or service operations background
Certifications: ITIL Foundation, Network+, Security+, Azure Fundamentals, SC-900, AZ-104, or equivalent
Compensation and Benefits
Compensation: Commensurate with Industry standards
Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.
"Armanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.
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