Job Title

Job Description Summary

Job Description

BUSINESS LINE

Integrated Facilities Management

REPORTING TO

Operation Manager

A. Overall Facility Management

• Act as the single point of contact (SPOC) for all facility-related matters
• Ensure smooth day-to-day operations across all services
• Drive SLA/KPI adherence and continuous service improvement
• Manage client expectations and deliver high service standards

B. Technical Services Management

B.1 Operations & Maintenance

• Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire & Life Safety)
• Ensure 100% compliance to preventive maintenance schedules (PPM)
• Handle breakdown maintenance with minimal downtime
• Monitor critical equipment performance and uptime

B.2 Vendor & AMC Management

• Manage all technical vendors and AMCs
• Ensure SLA compliance and performance tracking
• Validate service reports, work completion, and invoices

B.3 Compliance & Safety

• Ensure statutory compliance (electrical, fire, lift, etc.)
• Conduct safety audits, risk assessments, and mock drills
• Implement emergency response procedures

C. Soft Services Management

C.1 Housekeeping (HK)

• Ensure high standards of cleanliness and hygiene
• Manage manpower deployment, attendance, and performance
• Conduct periodic quality audits and inspections

C.2 Pantry / Cafeteria

• Oversee pantry operations and service quality
• Ensure hygiene, food safety, and service excellence
• Arrange training and continuous improvement initiatives

D. Team Management & Leadership

• Lead a team of technical staff, HK, pantry, Vendor management
• Ensure adequate manpower planning, rostering, and backfilling
• Conduct team training, performance reviews, and skill development
• Drive discipline, motivation, and productivity within the team
• Address grievances and ensure a positive work environment

E. Client & Stakeholder Management

• Build strong relationships with client stakeholders
• Conduct regular review meetings and present performance reports
• Handle escalations, complaints, and feedback effectively
• Ensure alignment with client standards and expectations

F. Financial & Commercial Management

• Manage site budgets, OPEX, and cost control initiatives
• Validate vendor invoices and billing accuracy
• Identify cost-saving opportunities without compromising service quality

G. Reporting & Documentation

• Prepare daily, weekly, and monthly MIS reports
• Maintain records for audits, compliance, and operations
• Utilize CAFM/IWMS tools for tracking and reporting

3. Key Skills & Competencies

• Strong knowledge of MEP systems & facility operations
• Expertise in managing soft services (HK, pantry, security)
• Excellent team leadership and people management skills
• Strong client handling and communication abilities
• Knowledge of statutory compliance & safety standards
• Financial management and cost control skills
• Problem-solving and decision-making capability

4. Qualifications & Experience

• Bachelor’s Degree in Engineering (Electrical/Mechanical preferred)
• 10–18 years of experience in Facility Management / IFM
• Experience in managing corporate/commercial sites preferred

5. KPIs / Performance Metrics

• SLA/KPI adherence (uptime, service quality, response time)
• Client satisfaction score
• Compliance and audit performance
• Budget adherence and cost savings
• Team performance and manpower stability