What's the role?

The Subscriber Experience & Delivery (SX&D) team has the primary purpose of advocating for the subscriber experience throughout their entire journey, from initial acquisition to the omni-channel service experience.

We are looking for a Manager, Delivery to join us on a 12 month contract, and support the business and operational delivery of key initiatives that optimise both customer and business outcomes, focusing on improving the subscriber experience, increasing retention, and driving revenue growth.

This role is required to work collaboratively with multiple business stakeholder groups, and working in partnership with technical leads on the end-to-end delivery of key subscription activities.

What's the role?

• Support end-to-end delivery of strategic initiatives, managing prioritisation, timelines, and operational risks across cross-functional teams.
• Translate business goals into actionable requirements.
• Coordinate with stakeholders across Product, Technology, Marketing/Subscriptions, UX/Design, Legal, and Operations.
• Collaborate with CX and Design teams to review UX/UI and ensure service design meets customer expectations.
• Deliver clear briefs and execute Go-to-Market (GTM) plans for campaigns, product launches, and subscription initiatives.
• Ensure operational readiness, and coordinate change awareness across stakeholders.

Who are you?

• Experience in cross-functional stakeholder management with the ability to represent business and customer outcomes to technical partners.
• Experienced in project and/or campaign delivery to drive customer outcomes 
• Solid analytical and critical thinking skills, with the ability to break down issues, assess risks, and develop segmentation and cohort analysis.
• A collaborative team player who builds effective relationships to manage expectations, influence action, and achieve shared outcomes.
• A highly thorough, detailed, and methodical professional who consistently maintains high standards for yourself and others.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Confluence, Jira, Monday.com (or similar) tools highly desirable.
• Experience with Salesforce and/or Salesforce Marketing Cloud is beneficial.

Why News Corp Australia

Join a culture where innovation is our operating rhythm. You’ll work on a diverse portfolio of Australia’s most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.

News Extras Benefits is a commitment to our people for their valued contribution to News, our audiences, clients and communities.

Our benefits include:

• Exclusively ours - Access to publications and products from across the News Corp family

• Perks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefits

• Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

• Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

• Financial wellbeing - Support on making the most of your money

In addition to our perks and benefits, employees have access to a number of initiatives and programs that support their wellbeing and professional growth, such as:

• Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your career

• Giving back - Make a difference to our communities through volunteer opportunities and company-organised charity drives

• Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who are we?

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.

Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

News Corp Australia is evolving in response to the expectations and challenges of the digital world in which we now live. We have an amazing opportunity to reinvent our industry and redefine the future of media in Australia. We are passionate about what we do and are proud of our heritage of world-class journalism and entrepreneurial spirit. Our environment is supportive and friendly, we encourage innovation, collaboration and creative thinking. If you thrive on being challenged and enjoy working in a fast-paced stimulating environment, come and join us on this incredible journey.

What’s next?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Our Commitment to Diversity, Equity and Inclusion

Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply!

We are committed to ensuring an accessible and supportive recruitment process. If you require any adjustments or accommodations at any stage, please do not hesitate to let us know here. In order for us to assist you, please ensure you include the role title you are applying for in the subject line. For more information regarding Diversity at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the Diversity@News section.

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