The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Conduct pre-submission reviews of DBS cases.

• Perform quality assurance checks against established checklist requirements.

• Follow up with Relationship Managers and Business teams on documentation gaps.

• Maintain case tracking and workflow management.

• Monitor submission turnaround times and SLA adherence.

• Support investigations of recurring quality issues.

• Coordinate ongoing communications with:

  • FCC;

  • Business teams;

  • DBS Frontline;

  • DBS FCC.

• Prepare discussion materials for periodic governance meetings.

• Maintain issue logs and action trackers.

• Provide guidance to Business teams on documentation standards.

• Conduct refresher training on submission requirements.

• Share lessons learned and common deficiencies.

Required Qualifications:

• College/University Degree and/or equivalent experience

• Minimum 5 years of related financial services, compliance or management experience.

• Excellent organizational skills

• Excellent written and verbal communication skills

• Strong technology skills including knowledge of applicable compliance or business systems

• Strong ethical compass

• Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses.

• Advanced understanding of the regulatory environment in which the Company operates and a s strong understanding of key compliance requirements applicable to the business.

• Ability to work independently

• Ability to facilitate decision making across groups in the company

• Ability to embrace change; strong change management skills.

• Ability to analyze technical information, make appropriate recommendations to decision makers and ability to make decisions Decision Authorities:

• Full resource management responsibility

• Decision making for hiring, terminating, training/developing and compensation changes for the team

• Design policies and procedures for innovative products to address various stakeholders’ needs and concerns

• Help shape roadmap of new product development

• Influencing authority related to customer experience, compliance and operational matters

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].