Position Summary

The Manager, Brand Standards Review owns the end-to-end management, evolution, and operational effectiveness of Panera's BSR program within Operations Services. The role owns program content, updates, standards alignment, third-party administration, reporting, communication, and continuous improvement.

The Manager cross-references BSR findings with FSA, Health Department, pest-activity, corrective-action, and other operational data to identify root causes and develop future solutions.

Location: Newton, MA moving to Weston, MA (hybrid)

Key Responsibilities

Program Ownership & Audit Development

· Own day-to-day BSR strategy, administration, and performance.

· Create, test, and maintain assessment questions, scoring, criticalities, guidance, and documentation.

· Review all appealed results and coach field teams and third party vendor based on findings

· Coordinate annual and cycle updates, cross-functional review, testing, approval, and implementation.

· Ensure questions are measurable, operationally relevant, and aligned with approved standards.

Third-Party Administration

· Serve as day-to-day contact for the third party administering BSR visits.

· Coordinate cycles, form deployment, system requirements, reporting, field communications, and calibration.

· Monitor quality, consistency, timeliness, data accuracy, and vendor performance.

· Support corrective actions, appeals, repeat visits, and applicable program processes.

Integrated Insights

· Analyze BSR results with FSA, Health Department. pest activity, and corrective-action data.

· Develop dashboards, scorecards, heat maps, and role-specific business reviews.

Continuous Improvement & Field Activation

· Lead root-cause analysis and convert findings into field actions and improvement opportunities.

· Recommend improvements to standards, routines, training, tools, equipment, facilities, communications, or technology.

· Support pilots and future solutions and measure sustained impact.

· Develop guides, change summaries, FAQs, checklists, and readiness materials.

Qualifications

Education & Experience

· Bachelor's degree or equivalent experience preferred.

· 3+ years of experience in restaurant operations, audit administration, quality assurance, compliance, operational excellence, analytics, vendor management, or a related field.

· Experience with multi-location programs and third-party providers preferred.

Knowledge, Skills & Abilities

· Exceptional project planning, organization, prioritization, and follow-through.

· Strong business acumen, analytical thinking, judgment, and creative problem-solving.

· Ability to influence without authority, navigate ambiguity, and build stakeholder alignment.

· Excellent written, verbal, facilitation, and executive presentation skills.

· Proficiency with Microsoft Office and project-management tools.

· Ability to travel based on business needs.

Equal Opportunity Employer: Disabled/Veterans

Competitive Pay $92,055 - $110,466 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.