As part of the RBC Global Asset Management (GAM) Operations team, you will be responsible for the upkeep all RBC GAM's applications. You will be responsible for timely incident resolution and change implementation. You will also get involved directly or request coordination of resources from other technical teams in the group.

What will you do?

• You will be responsible for leading, mentoring and developing application support engineers and analyst
• You will be responsible for several software applications' primary operational support, and occasional weekend releases
• Participate in defining SLIs, SLOs and SLAs for Enterprise Systems.
• Participate in dashboard and alerts creation and support, technical evaluations and provide recommendations
• Automate and streamline processes to produce sustainable systems and services.
• Issue investigation and escalation to 3rd level support, such as Development Team, Infrastructure or Vendor, where required.
• Gather and analyze metrics from both applications and infrastructure to assist in performance tuning and fault finding.
• Proactively make recommendations to resolve technical system issues, improve system performance to advance our capabilities, anticipate client demands, and innovate for ongoing improvement.

What do you need to succeed?

Must Have

• 8+ years of experience in application support, production operations, software engineering or technology operations
• A minimum of 3-5 years of experience managing application support, production support, SRE, or technology operation teams
• Strong working experience with incident management and setting up monitoring alerts.
• Experience working with scalable containerized systems in the public cloud (Azure, Red Hat OpenShift, HTTP and IP networking concepts).
  

Nice to Have

• Strong hands on experience with SQL, application logs, APIs, middleware, batch scheduling and observability tools
• Experience working with scalable containerized systems in the public cloud (OCP and GKE/GCP).
• ITIL experience
• Project Management experience or PMO experience (product enhancements, facilitation)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual. Visit people.rbc.com

• Exposure to strong mentorship and leadership examples
• A world-class training program in financial services
• Opportunities to be a valuable member of a close-knit, collaborative team that encourages networking
• A comprehensive Total Rewards Program including bonuses and flexible benefits

#LI-POST

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.