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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As the Manager, AIforce Strategy & Innovation, you will serve as the engine of the AIforce Strategy & Innovation function. This role uniquely bridges technical architecture/governance and program execution/business value delivery across all four layers of the AIforce architecture: Data 360, Customer 360, Agentforce, and the AIforce Live Interface.

You will own internal AIforce implementations end-to-end—designing and pressure-testing headless/API-first architecture, establishing robust governance and semantic standards, leading cross-functional execution, quantifying business ROI, and converting operational wins into executive and customer-facing proof points.

What You'll Actually Be Doing

• Internal Implementations: Design, validate, and execute internal AIforce capabilities across Slack, Customer 360, Agentforce, and Data 360 within real orgs against live business data.
• Semantic Disambiguation & Layer Design: Define semantic layer standards, disambiguation rules, and decision mechanisms for emerging platform features.
• Pre-GA Testing & Product Validation: Lead pre-GA business readiness testing, pressure-test architecture limits, and surface technical friction with specificity engineering can act on.
• End-to-End Program Ownership: Lead complex AIforce initiatives from problem definition through validation, operational readiness, and platform-scale rollout.
• Cross-Functional Orchestration: Coordinate across Product, Digital Enterprise Transformation (DET), Architecture, Business Operations, and GTM teams to resolve system dependencies, governance gaps, and blockers.
• Product Gap Management: Diagnose P2C and GTM process friction and translate issues into a leadership-visible product gap backlog tied to specific business use cases.
• Structured Alignment: Define program workstreams, clear milestones, decision points, and cross-team accountability mechanisms across multi-organizational initiatives.
• KPI & Value Benchmarking: Connect technical validation to business metrics by defining and tracking ROI indicators (e.g., deal velocity, pipeline impact, hours saved, adoption metrics).
• Proof Point Packaging: Package internal implementation wins into customer-ready case studies, executive readouts, and field enablement materials.
• Strategic Narrative Delivery: Feed content and narrative inputs into executive briefings, Dreamforce keynotes/breakouts, Executive Briefing/Customer SIC sessions, and analyst engagements.
• Repeatable Pattern Design: Convert internal implementation lessons into repeatable architectural and GTM patterns that guide future platform roadmaps.
• Proactive Innovation: Anticipate emerging platform and business needs, translating them into actionable programs before they become execution gaps or escalations.
• 5-Step Delivery Arc: Continually run the function's core operating cycle: Inspire & Discover, Co-ideate & Architect, Pressure-test & Validate, Route & Escalate, and Publish & Present.

You're Our Person If...

• 6-8 years of experience in program management, technical strategy, or a related field
• Architecture & Technical Depth: Proven experience with API-first architectures, and solid systems thinking
• Program & Cross-Functional Leadership: Demonstrated ability to lead complex, cross-functional programs across engineering, product management, and business operations teams.
• Business Acumen & Value Modeling: Experience with financial/ROI modeling, business case development, process optimization, and tracking commercial metrics (deal velocity, productivity gains).
• Strategic Communication & Storytelling: Strong executive presence with the ability to translate complex technical architectures into compelling executive readouts and customer-facing narratives.
• P2C / GTM Process Depth: Strong familiarity with Process-to-Cash (P2C), Go-To-Market (GTM) operations, and enterprise sales workflows.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.