Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Intern/Trainee

Job Description & Summary

The Opportunity

As a Management Consulting - Sales, Service and Marketing Intern, you will engage with clients to enhance their customer experiences and drive loyalty through strategic initiatives. Within our Advisory practice, you will support teams in delivering innovative solutions that align with client needs and business objectives. This role offers a unique chance to immerse yourself in customer-centric strategies, gaining exposure to diverse industries and learning how to optimize customer outcomes.

As an Intern, you will focus on learning and gaining exposure to PwC's methodologies. You will support teams by participating in projects, conducting research, and performing basic tasks that contribute to the team's success. This role emphasizes the importance of adopting a learning mindset, actively listening, and appreciating diverse perspectives to develop your potential.

In this role, you will have the opportunity to observe and contribute to projects that enhance customer engagement and satisfaction. You will be encouraged to ask questions, take initiative, and produce quality work that adds value for our clients. This experience will help you build your personal brand and pave the way for future opportunities within the firm.

Responsibilities

- Supporting teams in delivering customer-centric strategies to enhance client experiences
- Participating in projects focused on improving customer engagement and loyalty
- Assisting in the design and implementation of customer experience (CX) strategies
- Conducting customer journey analysis to identify opportunities for service improvement
- Engaging in business process improvement initiatives to optimize client interactions
- Collaborating with team members to manage customer data and feedback effectively
- Observing and learning from experienced consultants to develop personal skills
- Applying active listening and communication skills to contribute to team discussions
- Gathering and analyzing data to support customer relationship management efforts
- Contributing to the development of customer satisfaction surveys and analysis

What You Must Have

- Currently pursuing or have completed a Bachelor's degree
- Client service intern positions are entry-level and job seekers are traditionally either in their 3rd year of a 4 year degree program or in the 4th year of a 5 year program. Client service interns typically join us during the winter/spring or summer prior to their intended graduation year

What Sets You Apart

- Preference for at least one of the following fields of study: Business Administration, Business Management, Business Analytics, Statistics, Economics, Industrial Engineering & Business, Process Engineering & Business, Marketing Technology, Marketing strategy, Finance, Mathematics
- Preferred cumulative GPA: 3.3
- Preferred major GPA: 3.3
- Leveraging AI to create efficiencies, innovate ways of working and deliver distinctive outcomes
- Demonstrating enthusiasm for customer-centric strategies and enhancing customer experiences
- Participating in projects focused on customer engagement and loyalty
- Supporting teams in analyzing customer journey and satisfaction metrics

Travel Requirements

Up to 80%

Job Posting End Date

September 26, 2026

The salary range for this position is: $29.25 - $48.00. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.