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Job Description

Manager, Business Performance - Amgen External Planning

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What you will do

We are seeking a highly motivated and experienced Supply Chain Business Performance Manager to join the Amgen External Planning (AXP) organization. Reporting to the AXP Senior Manager Supply Chain, this Hyderabad-based role supports global AXP operations across the US, Europe, and JAPAC regions.

The role is responsible for driving strategic improvements to AXP processes and ways of working, while delivering data-driven business insights across the organization. Working closely with the AXP Business Development Office and Amgen Digital and Technology teams, the Manager will help shape and deliver AXP’s digital strategy, solutions, and transformation initiatives.

The Business Performance Manager will partner with key stakeholders across the AXP Process Framework operating model, including Global, Regional, and Site Supply Chain teams, Global Distribution, Contract Quality Management, Operations Finance, and AXP Regional Hubs, to optimize and integrate processes and systems.

This role leads AXP process framework improvements with a focus on Lean Business Systems, Operational Excellence, Continuous Improvement, and digital adoption. The position also ensures performance visibility across commercial and pre-commercial supply, supports integrated business planning, and strengthens compliance execution across the External Planning organization.

As an integral part of Amgen Global Supply Chain, AXP enables reliable, efficient, and agile planning and delivery for CMO-sourced products. Based in Hyderabad, the Business Performance Manager serves as a key member of the External Supply work center team.

The ideal candidate combines strong supply chain expertise with a digital mindset, Project Management and analytical capability, and a proven ability to drive continuous improvement within a complex global matrix environment.

Responsibilities include:

The AXP Business Performance Manager will carry the following activities these tasks may vary according to the assigned portfolio:

Business Performance & Analytics

• Own, shape and deliver AXP’s digital strategy, solutions, and transformation initiatives.

• Support performance and usability of end-to-end AXP business reporting tools and KPI dashboards.
• Support development and continuous improvement of tools used for supply dashboards and metrics.
• Ensure AXP has necessary visibility into key performance drivers including data accuracy, application usability for both Commercial & Clinical functions.
• Support system usage and improvements for Quarterly Business Reviews and forward 12Q strategy discussions.
• Partner with Finance and Global Planning to align performance metrics platforms for financial and LRS cycles.

AXP Process Framework and Operating Model Continuous improvement.

• Own the AXP Process Framework and Operating Model across Plan, Source, Make, Deliver, Enable
• Complete continuous improvement, risk identification and value stream mapping of  
  • Existing AXP Process maps
  • RACI’s with key stakeholders
  • Work Instructions, Job Aids and Guide documents
• Manage changes to any SOP’s or approved documentation through close collaboration with AXP Compliance and Business Development Office (BDO).   
• Evaluate success of process changes through collaboration with AXP BDO   

Cross-Functional Partnership

• Partner closely with AXP operations across the US, Europe, and JAPAC regions

• AXP Supply Execution Manager, AXP Business Development Office Manager to ensure alignment of priorities.
• Amgen Digital and Technology teams to advance scalable, tech-enabled analytics solutions.
• Global / Regional / Site Supply Chain, Global Distribution, Operations Finance, External Supply Quality, and Global Planning stakeholders.

• Support evolution toward a digitally integrated, insight-driven operating model.
• Contribute to continuous improvement initiatives and operating model refinement across AXP.

Leadership & Collaboration:

• Lead, coach, and develop other team members in your area of expertise while fostering a culture of accountability, collaboration, and continuous improvement.
• Support talent development, capability building, succession planning, and employee engagement initiatives
• Collaborate effectively with stakeholders across different functions. 
• Support strategic initiatives, digital transformation efforts, and automation opportunities across the AXP organization.
• Operate effectively across multiple global time zones and matrix organizations. 

Autonomy:

• Works under minimal direction on department strategy, operational and project objectives.

• Manage multiple assignments and processes simultaneously determining approach to initiatives, projects, or issue resolution.
• Identify solutions for complex problems and advise leadership on options and risks related to specific program or project objectives.
• Develop solutions that are robust, practical, and in line with functional objectives.
• Establishes strong relationships to identify needs, requirements, and opportunities.
• Extends capabilities by working closely with senior staff/experts within and outside the internal organization.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a Supply Chain professional with these qualifications.

Basic Qualifications:

• Doctorate degree and 3+ years of Supply Chain, Business Analytics, or Operations related experience
• Or
• Master’s degree and 8+ years of Supply Chain, Business Analytics, or Operations related experience
• Or
• Bachelor’s degree and 10+ years of Supply Chain, Business Analytics, or Operations related experience

In addition to meeting at least one of the above requirements, you must have at least 2 years’ experience directly managing or leading projects, programs.

Preferred Qualifications:

• Proven leadership capabilities with strong written, verbal, and presentation skills.
• Experience leading cross-functional improvement initiatives.
• Proven success in Project Management ideally Supply Chain / Information Systems projects.
• Ability to understand complex processes, derive insights, and visualize end-to-end workflows.
• Experience in pharmaceutical/biotech supply chain, particularly within GMP-regulated environments.
• Strong understanding of external manufacturing (CMO/CDMO) operations.
• Demonstrated experience building performance dashboards and KPI governance frameworks.
• Experience supporting Quarterly Business Reviews, Integrated Business Planning (IBP), or Long-Range Strategy cycles.
• Strong financial acumen including Cost to Serve, productivity, and capacity modelling.
• Familiarity with SAP, Rapid Response, Power BI/Tableau, and enterprise planning systems.
• Proven ability to translate data into executive-ready insights.