Job Description

The primary role of the Maintenance Supervisor is to oversee the maintenance program for the community and preserve the value of the asset.  The Maintenance Supervisor maintains the integrity of the community at all times to provide a safe and secure living and working environment.  The Maintenance Supervisor is a customer centered individual who possesses the organizational and leadership skills necessary to run an efficient maintenance team.

Reports to:  Community Manager
Direct Reports:  Maintenance Technician, Groundskeeper

Roles and Responsibilities
The duties listed below are an outline of the Maintenance Supervisor’s responsibilities and should not be considered an all-inclusive list.  As the needs of the community change, these duties may be modified as needed.

General

• Organize maintenance staff meetings and any special or emergency meetings
• Maintain a clean, professional, and OSHA approved work environment
• Report time and attendance
• Direct the maintenance operations of the property
• Make daily inspections of the community
• Implement and maintain a preventative maintenance program
• Understand and adhere to the Landmark Properties policies and procedures
• Ensure confidentiality of resident and company information
• Assign tasks, supervise and evaluate vendors

Financial Management

• Participate in developing the annual budget and turn budget for the maintenance categories
• Order necessary supplies and parts within the confines of the budget
• Evaluate and implement cost cutting strategies
• Assist the Community Manager with the bid process for capital projects and turn contracts
• Provide documentation/receipts for all company purchases

Personnel

• Manage maintenance staff including hiring, ongoing training, and developing
• Assign tasks, supervise and evaluate staff

Customer Service

• Understand the needs and expectations of residents and exceed their expectations
• Develop a sense of community among the residents and staff
• Maintain active and effective communication with residents and parents
• Follow up on completed maintenance requests to ensure the resident is satisfied
• Maintain a positive community environment for both residents and associates and encourage participation in events and activities
• Assist the Community Manager with organizing and implementing a successful turn
• Ensure service requests are completed in a timely manner
• Be available on weekends and after hours for emergency calls

Risk Control

• Understand, communicate, and enforce community safety, emergency, and fire evacuations policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Identify and address safety and security risks
• Prepare and submit incident reports
• Handle emergency situations in conjunction with the corporate team

Environment

• The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions toxic or caustic chemicals, and outside weather conditions
• The noise level in the work environment is usually moderate

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

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Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.