ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Responsibilities:

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move- ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.

• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.

• Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.

• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.

• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.

• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

• Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.

• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

QUALIFICATIONS & EXPERIENCE:

• High school diploma, GED or related experience and/or training; trade certification or technical training considered an asset.

• 2+ years of experience in a residential building maintenance or facilities operations role.

• Demonstrated ability to lead by example and work hands-on alongside a maintenance team.

• Advanced knowledge of HVAC, plumbing, electrical systems, and general construction, with a background in construction, HVAC, and plumbing preferred.

• Strong understanding of the Ontario Fire Code, Building Code, Canadian Electrical Code, Occupational Health and Safety Act, and other relevant legislation.

• Strong financial acumen and analytical skills.

• Excellent communication and negotiation abilities.

• Ability to create and manage stakeholder relationships.

• Ability to prioritize tasks and adapt to changing operational demands.

• Computer literacy, including proficiency in MS Office and other relevant software.

• Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.

• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.

• Knowledge of current market trends and regulatory requirements.

• Must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Specialized Skills:

• Incumbents must have all licenses and/or certifications as required by law. 

• Incumbents must have valid driver’s license to operate a golf cart on property.

• Demonstrated ability to apply principles of logical thinking to define and correct problems.

• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.

Travel / Physical Demands:

• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).

• Incumbents must be able to stand, walk and/or sit for extended periods of time and push, pull, lift, carry, or maneuver weights of up to nine (9) kilograms independently and twenty-two (22) kilograms with assistance.

• Job demands may require occasional heavy lifting, greater than 50 pounds (22.8 kg) with assistance.

• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

• Occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

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This posting is for a backfill.

The salary range for this position is $60,000-$75,000 CAD.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits effective your first day of employment.
• Generous Paid Time off. All new hires start with 15 days of vacation, 5 family responsibility days and 5 company sick days. Additional vacation accrued with tenure.
• Paid Parental Leave Top-Up Benefit (*For eligible team member). 
• Group RRSP with Company Match up to 5% of pay after 3 months of service. Open to full-time and part-time team members, with spousal RRSP and lump sum contribution options.
• Employee Assistance Program, plus free 24/7 virtual care with a Canadian family doctor.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• Pet Insurance discounts through Petsecure and wellbeing programs through the RBC app.
• Ongoing Learning Opportunities & Education Assistance Programs.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].