Purpose Of Role: 

Support the Operations Manager with day-to-day maintenance across one of our regional EV charging infrastructure networks. This role is critical in ensuring the seamless management, maintenance, and performance of our charging equipment, ensuring that we continue to maintain a safe, reliable and customer focused network as we continue to grow in line with our ambitious growth targets. The ideal candidate will have a passion for management, sustainability, continuous improvement and looking for a career in EV technologies and infrastructure. 

Key Responsibilities: 

• Oversee the daily operations of EV charging equipment as directed by the Operations Manager in both a reactive and preventative environment, to ensure maximum uptime and customer satisfaction is achieved 

• Work alongside a team of field engineers, operations coordinators, and support staff and work closely with other key business functions to deliver high-performance outcomes. 

• Support in preparation of performance reports on KPIs such as charger availability, maintenance response times, and customer feedback 

• Work closely with third-party contractors developing packages of work, ensuring service level agreements (SLAs), a health and safety mentality and full operational compliance is met at all times. 

• Ensure regulations, health and safety standards, and environmental policies as well as reporting on incidents, risks and mitigation proposals are met. Actively promote a positive safety culture that complies with business policy and HSE legislation. 

• Support in keeping on top of operational budgets and identify cost-saving opportunities where possible. 

• Collaborate with customer service teams to resolve escalated issues and improve the user experience. 

• Work closely with delivery team to conduct successful handover to operations. 

• Follow operational procedures and processes to optimise efficiencies. 

• Support with preventative maintenance programs (EICR’s) in accordance with BS7671 regulations. 

Requirements

Key competencies/behaviours: 

• A successful track record of managing small projects is essential (preferably within a highways or EV related environment). 

• Ability to work under pressure to deadlines, and a flexible attitude towards work in order to deal with a variable and demanding workload 

• CSCS Card and SMSTS qualified would be advantageous  

• Understanding of highways design standards and practices would be advantageous 

• Project Management based qualification such as PRINCE2/APMP or equivalent preferred but not essential. 

• Knowledge & understanding of health & safety legislation including The Construction (Design and Management) Regulations 2015 

• Good working knowledge of Microsoft Office packages (MS Word, Excel, Project) 

Qualifications, Skills and Experience: 

• Higher National Certificate or Diploma (HNCs/HND or equivalent) in an engineering related field or fully qualified Electrician with 5+ years’ experience is essential  

• Some experience in operations management, preferably in the EV, automotive, or energy sector would be advantageous.  

• Excellent analytical, problem-solving, and communication abilities.  

• Clean UK driving license 

• Must be eligible to work in the UK. 

Benefits

What we offer:

• Competitive salary
• Competitive Pension Scheme - via Royal London
• Flexible working hours and hybrid working model
• 28 days of holidays and generous Family Leave policies
• Central London location - Waterloo
• Lots of opportunities to socialise!

Why should you choose Connected Kerb as your next career move ?

• We are passionate about people and will work with you to define opportunities to develop your career
• Lots of opportunities to really develop your expertise.
• A flat organisation, where exceptional talents can make a real impact.
• A diverse and exciting work atmosphere, working with passionate and talented teams.

Connected Kerb is committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Connected Kerb.

Please note, we do not accept speculative CVs and we are not accepting CVs submitted by recruitment agencies.