Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Team Leader is responsible to ensure all customer service levels and deliverable 's pertaining to account assigned are achieved. Project management could include program implementation, providing client and team support/training, and managing special projects.

What You'll Do

• Process management: outlines strategy and communication plan for dedicated client, and identifies, develops, and ensures implementation of SOP's and standard practices and process improvements.

• Relationship management: develops strategic partnerships with multiple contacts within client and supplier organizations; leads weekly team meetings with client contacts to discuss volume, productivity, customer deliverables, process, and service levels.

• Financial management: strategizes with manager to analyze, forecast, implement and manage financial and operational measures to track results.

What We're Looking For

• Must have 3-5 years of Meetings and Events team leadership and meeting management experience.

• Experience with pharma industry compliance knowledge, processes and policies required

• Knowledge of meeting sourcing and or planning as required by account portfolio

• Strong ability to interact with client contacts at a meeting level and key contact level

• Understanding of and ability to effect win/win solutions

• Program management system and meetings industry technology experience

• Experience with meeting industry technology a plus (Cvent)

• CMP designation a plus

• Highly organized administrative skills (gathering invoices, event closure deadlines)

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!