ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Role:

The Logistics Coordinator I is responsible for creating orders for the shipping and of medical devices, imaging phantoms, site documentation, and all supplies/resupplies to support a global customer base within the clinical research industry. This person will be responsible for using the inventory system to create orders and report monthly metrics to management. This position requires global logistics knowledge, development of importation documentation to ensure seamless distribution internationally, and the ability to coordinate shipments through alternative courier providers when international countries do not accept the preferred vendor. They will monitor and address shipment alerts and notifications by coordinating remedial action through the courier service to ensure shipments reach their intended location on time. This position will also assist with the recall of all devices through use of our query system to notify sites when it's time to return equipment. The Logistics Coordinator I will provide sites with applicable documents (airway bills, commercial invoices, etc.) and assist them with the successful return of equipment.

• Order creation and distribution of all supporting documentation (airway bills and commercial invoices, etc.)for the shipments of medical devices, supplies, imaging phantoms or site documentation to a global customer base to support clinical research 
• Develop all international documentation to meet the specific requirements of each country, clinical research organization, sponsor and site
• Responsible for managing the recall process including querying sites and providing them with the documentation required for their return.
• Monitoring and assisting with any alerts of exceptions identified while the shipment is in transit and facilitating the resolution by liaising with the appropriate internal and/or external stakeholders
• Assisting and regularly communicating with management to monitor and maintain queue levels to satisfy business needs
• Liaise with Operations and/or the distribution center to ensure timely and quality shipments with proactive risk identification and mitigation strategies. This includes providing feedback to the distribution team when errors in shipping are identified, ensuring there is understanding of the root cause and will participate in creating and driving solutions to prevent future issues
• Assist with ad hoc Site Operations tasks as needed

What you need:

• Bachelor's degree completed
• Experience working in the shipping industry preferred
• Medical Device experience is a plus
• Vendor management experience is preferred
• MS office experience: Excel and Power point

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply