At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description

• A professional in this role manages post-charge-off accounts through the litigation process, including account documentation, attorney vendor oversight, legal workflow monitoring, judgment activity, settlements, and recalls. The position requires handling sensitive account conditions such as bankruptcy, military status, fraud, complaints, etc., while ensuring compliance with legal, regulatory, and internal policy requirements.
• This role also coordinates with internal teams and external vendors, maintains accurate records, supports quality control, and escalates issues as needed.  Strong attention to detail, excellent Microsoft suite skills, ability to complete complex tasks with minimal oversight and critical thinking skills. 
  Experienced paralegal responsible for legal research, preparation of legal documents, file management and other assigned or routine tasks. Works under direct supervision using established principles, practices and procedures.  Ability to determine and use appropriate internal and external resources.
  
  Role Responsibilities
• The Pre Charge-off Pre Litigation Collections process identifies, validates, and routes eligible delinquent accounts for specialized pre-litigation handling before charge-off.
• Systemic scrubs identify consumer accounts that may qualify for pre-litigation review, including delinquent or Cease and Desist accounts generally 90 or more days past due. Exclusion criteria prevent inappropriate placement, including bankruptcy, SCRA, fraud, disputes, and other legal or operational exceptions. FICO and eligibility criteria help determine which accounts proceed to manual review. Accounts that meet exclusion rules are resolved, canceled, or prevented from moving forward through the workflow.
• The Recovery Litigation Designee reviews accounts in CME and documents whether the account meets placement criteria.   Review considerations include account note history, required account data, state-specific requirements, and hardship or cautionary indicators. Joint accounts may qualify if at least one account holder meets criteria, but accounts missing required information or documentation should not be placed.  Ambiguous or exception-based cases require Department Manager or Team Manager review.

• Accounts Not Meeting Criteria - Accounts that fail criteria are resolved as rejected.  L2 aux code is applied for rejected outcomes.  Permanently excluding criteria, such as deceased or nursing home indicators, result in Permanent Exclude status and L5 aux code.  Reviewers complete only the required fields for rejected accounts.
• Accounts Meeting Criteria - Reviewers approve or reject accounts based on documented criteria. Hardship indicators generally lead to rejection.  Temporary cautionary indicators, such as natural disasters, may allow approval with a collection hold. Ambiguous cases are escalated to Recovery Litigation Management. L6 aux code triggers management review; L1 aux code moves the account to the Specialized Collections Team.
• Revalidation Control - A systemic scrub identifies accounts scheduled for charge-off within 10 business days and creates a Revalidation Service Intent.  The reviewer confirms whether the account remains eligible before charge-off.  L3 aux code is used for approval; L4 aux code is used for rejection.
  
  Competencies:
• Post-Charge-Off Litigation Management
• Legal and Regulatory Compliance
• Critical Thinking and Decision-Making
• Attorney Vendor Oversight
• Risk Identification and Escalation
• Complex Account Condition Management
• Attention to Detail and Documentation Accuracy
• Legal Workflow and Deadline Management
• Cross-Functional Collaboration and Communication
• Independent Execution and Accountability
  
  Skills:
• Post-charge-off litigation account management
• Legal document review and account documentation
• Attorney and vendor performance oversight
• Litigation workflow and deadline tracking
• Judgment, settlement, and account recall processing
• Bankruptcy, military status, fraud, complaint, and dispute handling
• Legal, regulatory, and policy compliance
• Risk identification, escalation, and issue resolution
• Microsoft 365 and operational reporting
• Critical thinking, accuracy, and independent execution
  
  Qualifications:
   Basic Qualifications  - Paralegal certification from an accredited program, or equivalent degree or experience   Preferred Skills/Experience  - Three to five years of relevant experience  - Strong analytical, organizational and communication skills  - Strong commitment to client service  - Ability to work independently  - Ability to organize and manage a large volume of detailed tasks.
  
  Years of experience: 3+ relevant years
  Shift Timings: 6:30pm-3:30am IST

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.