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Is customer service second nature for you? Are you ready to assist a high volume of customers? Do you thrive in a high production, busy work environment? Are you able to multitask? Can you review documents to determine licensure eligibility in accordance with applicable laws, rules and policies? If this sounds like you, please apply now for this opportunity to become part of the Board of Pharmacy team.

Licensing Representative (Public Service Representative 3)

The Board of Pharmacy regulates the Practice of Pharmacy and enforces laws regarding pharmacy staff, drug outlets and the sale of drugs in Oregon. The Board was created in 1891. By licensing pharmacists, pharmacy interns and pharmacy technicians, the Board of Pharmacy ensures that only qualified people practice pharmacy in Oregon. The Board registers and inspects retail and hospital pharmacies and stores that sell over-the-counter drugs. It also registers and inspects drug wholesalers and manufacturers and regulates the quality and distribution of all drugs in Oregon.

What You’ll Do

As the Licensing Representative you will have regular contact with customers, in- person and by phone, some of which may be upset or angry. You will routinely answer questions relating to over 30 different license categories, assisting customers through online processes and communicating information to customers accurately, consciously and concisely. You will greet the public and all visitors to the agency, act as first-level phone contact for incoming calls to the agency, process incoming mail, issue and renew licenses and be responsible for entering data into the licensing database, reviewing applications for applicability, completeness and eligibility for licensure. Additionally, duties include processing accounts receivable and performing various other licensing representative duties such as run background checks through LEDS (the Law Enforcement Data System), performing continuing education audits, and scan and maintain electronic licensing files.

The duties are performed in the Portland office, Monday through Friday, 8:00 am to 4:30 pm to meet agency and department missions.

For a full review of the position duties, details, and working conditions, please click here.

This Is What You Need to Qualify

Minimum Qualifications:

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

The ideal candidate will possess the following desired skills and attributes:

• Demonstrated ability to provide excellent customer service, including maintaining professionalism and composure when assisting upset or frustrated individuals.
• Clear, concise, and accurate communication skills, both in writing and verbally, with the ability to explain complex licensing information effectively.
• Strong attention to detail and a high degree of accuracy in data entry, documentation, and application review.
• Ability to learn, interpret, and apply information across numerous licensing categories.
• Experience working with government rules, regulations, and compliance requirements.
• Proficiency in computer systems, online workflows, databases, and electronic file management.
• Ability to manage a high volume of public interaction through in person visits, phone calls, and email while maintaining a positive and professional demeanor.
• Strong organizational skills and the ability to multitask, prioritize, and manage a variety of administrative duties.
• Ability to maintain confidentiality and appropriately handle sensitive information, including background checks.
• Dependability, sound judgment, and a strong work ethic, with adherence to established policies and procedures.
• Flexibility and adaptability in a fast-paced environment with frequently shifting demands.
• Effective problem-solving skills when determining customer needs or reviewing licensing eligibility.
• Ability to perform repetitive tasks with consistency, accuracy, and sustained focus.
• Ability to provide equitable, respectful, and accessible services.

Benefits of Joining Our Team

The Oregon Board of Pharmacy serves to promote and protect public health, safety and welfare by ensuring high standards in the practice of pharmacy and through effective regulation of the manufacture and distribution of drugs. The Oregon Board of Pharmacy is committed to Diversity, Equity, Inclusion, and Belonging (DEI-B) within its organization and for the public it serves. This commitment is reflected in board membership, agency staffing, the services provided, and its efforts to promote patient safety and ensure access to quality pharmacy care. Each individual and group are valued, respected, and treated fairly, ensuring equal access to medications and support for their unique and diverse requirements. Persons of color, veterans, and persons with disabilities are encouraged to apply.

Our amazing benefits include: 

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.  Optional benefits including life insurance, disability, FSA, and more
• Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service. 
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner. 
• Public Service Loan Forgiveness: You may qualify for the PSLF program.
• Live, work, and play in Portland, Oregon.

How to Apply

• Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.
• Required Documents: resume
• Help your application rise to the top! Don’t forget to showcase your amazing skills and experience in your application package that make you the best candidate for the position. Candidates whose training and/or experience most closely match the requirements and needs of the position and attach all necessary documents will be eligible for an interview. Submissions will be screened for consistency of information and communication skills at the professional level such as attention to detail, spelling, grammar, etc.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. 

• Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing. Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline.

Additional Details

• This announcement is for one, full-time, permanent, SEIU represented, Licensing Representative (Public Service Representative 3) position and may be used to fill future vacancies.
• Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.
• This position requires you to obtain and maintain CJIS (Criminal Justice Information Services) clearance.
• Employee is required to obtain and maintain Oregon LEDS certification.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.Review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity.
• Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.  Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.

• If you need an application in an alternate format in order to complete the process or for accommodation requests under the Americans with Disabilities Act (ADA), you may contact the Recruiter, Nancy Karnas at:  [email protected]    | 971-719-3083.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity

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The Oregon Board of Pharmacy is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity