Driven to be the Best 

People. Performance. Purpose. 

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. 

The Licensee Operations Manager is responsible for managing a portfolio of smaller North American licensees, driving operational excellence and revenue performance across the portfolio. This is an internal development role designed for high-performing Airport Operations Managers or Territory Performance Managers seeking to build breadth in licensee relationship management, commercial performance, and cross-functional operational leadership.

What You'll Do: 

• Manage a portfolio of smaller North American Avis, Budget, and Payless licensees, serving as the primary operational point of contact.
• Manage and improve licensee operational and revenue performance across the assigned portfolio.
• Drive growth and market expansion within the portfolio, including onboarding of new licensee operators.
• Open and close locations across the portfolio, expanding licensee footprint across North America and adhering to contracting and due diligence processes.
• Conduct regular calls with licensee partners and undertake periodic on-site visits to maintain strong operational relationships.
• Communicate performance trends, risks, and recommendations to the Director, Licensee Operations & Business Development on a regular basis.
• Work closely with local field Operations, Customer Service, and Process teams to resolve customer issues and licensee partner requests.
• Ensure licensee adherence to customer service standards and ABG company policies.
• Monitor Medallia/NPS results and work with licensees to address service quality trends.
• Support and implement key IT projects across your portfolio.
• Support rate setting and car class availability management for licensees.
• Complete Wizard and WaND ID and location set-ups for licensee stations.
• Deliver Wizard and WaND system training to licensee staff as required.
• Support licensees knowledge with Station Manager Weekly Reports (SMWR) to monitor licensee operational performance.
• Use the Damage Maintenance Portal (DMP) to manage and track damage claims.
• Provide support on F68 processes and accounting-related licensee queries.
• Submit and track IT requests through Service Now on behalf of licensees and the internal team.
• Triage and manage the department's shared mailbox, ensuring timely routing and resolution of licensee requests.
• Maintain and update content on The Junction intranet as relevant to the licensee portfolio.
• As required, perform research on billing, system issues, vendor information, roadside incidents, and vehicle recovery.
• Perform additional duties as assigned.

Perks You’ll Get: 

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For: 

• Proficiency in Wizard and WaND systems (prerequisite for this role).
• Demonstrated experience in rate setting and car class availability management.
• Familiarity with Station Manager Weekly Reports (SMWR).
• Working knowledge of the Damage Maintenance Portal (DMP).
• Experience with Medallia and/or NPS monitoring tools.
• Experience with Wand ID, Wizard RACF ID and other system administration/creation.
• Minimum of 3 years' internal Avis Budget Group experience
• Knowledgeable in MS Office; experience with Tableau and Salesforce advantageous.
• Operational Systems Expertise — strong working knowledge of Wizard, WaND, and related operational platforms.
• Relationship & Communication Skills — ability to build and sustain effective working relationships with external licensee partners at all levels.
• Performance & Commercial Awareness — revenue-focused mindset, growth orientation, and data-driven decision-making.
• Problem Solving — ability to identify operational issues and develop practical, timely solutions.
• Organization — strong prioritization and time management across a multi-licensee portfolio.
• Team Collaboration — works effectively across departments (accounting, IT, licensee director, and licensee partners) to deliver results.

The annual starting salary for this position is between $55,000 – $70,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.   

Who We Are: 

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. 

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.