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Support Specialist I is responsible for answering all incoming calls to the department and providing basic support.  The position is responsible for basic data input/customer information into the appropriate operating system, verification for accuracy to comply with departmental procedures and regulations, imaging/indexing and reviewing bank documents, keying maintenance to loans, credit reporting related to loans, researching account records, clerical duties, etc.

Essential Duties and Responsibilities

• Answers all incoming department calls.

• Maintains proper documents and supplies for department associates.

• Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.

• Reviews files for internal or regulatory exceptions.

• Scans and indexes documents into appropriate operating system.

• Provides support and training to both internal and external customers.

• Responsible for records administration.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Credit reporting related to loans.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations

• Ability to write simple correspondence

• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization

Education and/or Experience  

• HS Diploma/GED or
• 1 year applicable work experience

                                                               

Computer Skills 

• MS Office programs

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.