Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. 

 
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. 

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental and vision care

• On-the-job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Position Overview

We are seeking a dynamic, commercially minded Customer Experience Manager to deliver a world-class experience for Johnson Controls customers, prospects, and partners visiting our Glendale campus and the greater Milwaukee area from around the globe.

This role is focused on engaging executive decision-makers, influencers, and ecosystem partners by showcasing how Johnson Controls is helping to decarbonize society, enable the future AI-driven economy, and create mission-critical environments where performance, resilience, and sustainability matter most. Through these engagements, visitors will gain insight into how our solutions can help them achieve their strategic business objectives.

Experiences will primarily be hosted at the Johnson Controls Innovation Center and Warren Johnson Engineering Lab and may extend to customer sites throughout the Milwaukee area, including venues such as Fiserv Forum and American Family Field, where guests can see Johnson Controls solutions operating in real-world environments and hear directly from customers.

The Customer Experience Manager will oversee the planning, coordination, execution, and measurement of customer and partner engagement programs. This includes managing customer visits, executive briefings, tours, events, systems, processes, and operational infrastructure while ensuring alignment with business priorities and commercial objectives.

The customer and partner engagements supported by this role are expected to influence approximately $1 billion in annual revenue opportunities.

Key Areas of Focus

1. Executive Briefings & Customer Engagements

• Lead the planning, coordination, and execution of world-class customer and prospect visits from initial qualification through post-event follow-up.
• Partner with Sales Leadership, Account Managers, and subject matter experts to define visit objectives and desired business outcomes.
• Ensure customer engagements align with customer priorities, executive sales strategies, and Johnson Controls growth objectives.
• Coordinate all aspects of executive briefings, including agendas, logistics, presentations, demonstrations, and customer experiences.
• Collaborate closely with Marketing, Sales, Product, Solutions, and Creative teams to develop compelling executive-level content and messaging.
• Participate directly in customer briefings and act as a key ambassador for the Johnson Controls brand.

2. Program Performance Management & Analytics

• Develop and maintain visibility into the business impact of the customer briefing program.
• Track and report performance metrics, including: Revenue influence Pipeline impact Customer retention and relationship growth Portfolio expansion opportunities Sales cycle acceleration
• Lead initiatives that improve data integrity, reporting capabilities, process automation, and measurement effectiveness.
• Support the ongoing development and standardization of global customer visit programs across North America, EMEA, and APAC.
• Drive awareness and adoption of customer experience programs among commercial leadership and business stakeholders.

3. Sales, Marketing & HR Partnership

• Partner with Sales and Marketing teams to align customer engagement activities with strategic account priorities and business goals.
• Support planning and execution of customer-facing events, trade shows, executive forums, and industry symposiums as needed.
• Collaborate with Human Resources and internal stakeholders to coordinate employee tours, onboarding experiences, and other campus engagement activities throughout the year.
• Foster alignment across functions to maximize customer impact and business outcomes.

4. Budget & Vendor Management

• Develop annual operating plans aligned with business priorities and strategic objectives.
• Manage budget forecasting, tracking, and reporting, including actual versus planned spending.
• Oversee third-party vendors and service providers supporting tours, events, and customer experiences.
• Lead facility enhancement projects and infrastructure improvements that elevate the customer and visitor experience.
• Ensure operational excellence across all customer engagement activities.

Qualifications

Required Experience & Skills

• 5-7+ years of progressive experience in customer experience, marketing, communications, event management, or related fields.
• Proven ability to build and manage relationships with executive and C-suite stakeholders.
• Strong collaboration and influencing skills, with the ability to drive alignment across multiple functions and teams.
• Demonstrated experience measuring program effectiveness through business, sales, and customer engagement metrics.
• Exceptional organizational and project management capabilities with attention to detail and follow-through.
• Experience managing multiple priorities simultaneously in a fast-paced environment.
• Strong verbal and written communication skills with the ability to engage audiences at all organizational levels.
• Comfortable interacting directly with customers and field teams and embracing a "go to gemba" approach to understanding customer needs firsthand.
• High energy, enthusiasm, and professionalism that inspire confidence and engagement among colleagues and customers alike.

Preferred Qualifications

Bonus Points For

• Experience within commercial HVAC, building automation systems (BAS), smart buildings, or related industries.
• Demonstrated experience leveraging AI tools and technologies to improve customer engagement, operational effectiveness, and business outcomes.
• Proven success partnering with field sales teams to build customer relationships through executive briefing centers, innovation centers, or customer experience programs.
• Familiarity with Lean, Continuous Improvement, Kaizen, 80/20, or other operational excellence methodologies.

Education

• Bachelor's degree required.
• Master's degree preferred (MBA, Marketing, Communications, Business, or related discipline).

HIRING SALARY RANGE: $130,000-160,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at

https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.