Find your calling at Mercy!

The Lead System Administrator – Storage role is responsible for the architecture, implementation, administration, and operational support of Mercy's enterprise storage infrastructure. This role serves as a technical leader for storage technologies, ensuring the availability, performance, security, and scalability of mission-critical data platforms across on-premises and cloud environments. This role also partners with infrastructure, application, database, security, and cloud teams to deliver reliable and resilient storage solutions that support the Mercy ministry.

Key Responsibilities:
• Design and Implementation: Architect, design, and implement storage solutions to meet Mercy requirements.
• Configuration and Maintenance: Configure and maintain storage environment.
• Performance Monitoring: Monitor storage performance and conduct regular tuning to ensure optimal operation.
• Data Protection / Backup and Recovery: Manage and ensure the success of Data Protection tools backup and recovery processes using enterprise tools (NetApp SnapCenter, SVM-DR, SnapMirror, SnapLock, and Commvault)
• Security / Compliance: Work with teams to ensure that the storage environment is secure and complies with Mercy standards.
• Support and Troubleshooting: Provide 24/7 support for storage-related issues, troubleshoot problems, and implement solutions.
• Collaboration: Work with teams to integrate storage solutions with various applications and databases.
• Upgrades and Patching: Perform regular upgrades and patching of NetApp systems to maintain security and performance.
• Documentation: Maintain detailed documentation of storage configurations, processes, and procedures.
• Automation: Experience with automation tools and scripting (Ansible, Terraform and/or Powershell).

Position Details:

Qualifications:

Required Qualifications:

• Experience: Minimum of 5-8 years of experience in storage engineering, with a focus on NetApp technologies.
• Education: Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.

Technical Skills:

• NetApp Expertise: In-depth knowledge of NetApp storage systems, including ONTAP
• Protocols: Proficiency in managing protocols such as NFS, iSCSI, and Fiber Channel.
• RAID and Storage Management: Experience with setting up and managing RAID groups, aggregates, volumes, quotas, and qtrees.
• Monitoring Tools: Familiarity with NetApp monitoring and performance tuning tools like Data Infrastructure Insights & Active IQ Unified Manager.
• Operating Systems: Experience with Windows, Unix, Linux, and VMware environments.
• Cloud Integration: Knowledge of integrating NetApp storage with cloud storage solutions, including Azure NetApp Files & Cloud Volumes ONTAP
• Hyperscale Experience: Experience in storage migrations to Azure or other hyperscalers.
• Internal cloud: Experience building PaaS or internal clouds

Soft Skills

• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Team Collaboration: Ability to work effectively in a team-oriented environment.
• Attention to Detail: High level of attention to detail and accuracy.

Additional Skills (Preferred):

• Healthcare Experience: Previous experience in a large enterprise healthcare environment is a plus.
• Certifications: Relevant certifications such as NetApp Certified Data Administrator (NCDA) or NetApp Certified Implementation Engineer (NCIE) are preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.