Job Description:

SOLUTION ARCHITECT, ADOBE CONSULTING SERVICES

Merkle, a dentsu company | Adobe Integrated Services

ROLE SUMMARY

Merkle seeks an accomplished Solution Architect to drive pre-sales discovery, solution design, and value articulation for Adobe Consulting Services (ACS) engagements. This role bridges the needs of Adobe sellers, and clients need to best shape compelling solution narratives that demonstrate tangible business value and expedite sales cycles.

While a highly collaborative role, the position will independently lead discovery workshops, designs solution roadmaps, builds business cases, and partners consistently with Adobe account teams (account owners, sales leaders, account executives) and technical SMEs to position capabilities and Adobe licensing opportunities to prospective and existing customers.

The Solution Architect operates primarily in the pre-sales and early-engagement phase, owning the technical storytelling that converts interest into commitment and shapes the foundation for successful delivery.

KEY RESPONSIBILITIES

Discovery, Facilitation, and Pre-Sales Leadership

• Lead discovery workshops and deep-dive sessions to assess client technology maturity, identify capability gaps, and align technical findings with business objectives.

• Design and facilitate discovery that uncover client challenges across content supply chain (asset management, production workflows, governance), data strategy, and customer journey orchestration.

• Translate technical findings into business-focused solution narratives that clearly articulate ROI, timeline, risk mitigation, and organizational impact.

• Partner actively with Adobe sellers to understand deal scope, competitive positioning, and sales strategy; provide technical credibility and solution clarity that accelerates deal advancement.

Solution Architecture and Business Case Development

• Own the solution architecture narrative for pre-sales engagements, defining phased roadmaps that sequence activations to maximize value realization and align with client budget and timing constraints.

• Design target-state architectures across Adobe Experience Cloud, specifically within content supply chain (Workfront, GenStudio, AEM Assets) and data and journeys (AEP, AJO, CJA), integrated with client martech and data ecosystem.

• Build compelling business cases that quantify tangible value: cost savings, time-to-market acceleration, operational efficiency, revenue impact, and risk mitigation.

• Define roadmaps, people and process recommendations, capability sequencing, and success metrics that demonstrate measured business outcomes.

• Develop solution presentations that bring high-impact value propositions, complete with architectural diagrams, integration flows, data models, and ROI quantification.

Platform Expertise and Technical Advisory

• Maintain deep working knowledge across Adobe Enterprise solutions, particularly: Workfront and Workfront Planning (project and portfolio management), GenStudio for Performance Marketing (asset creation and management), AEM Assets (digital asset management, governance, and activation), Adobe Experience Platform (customer data, identity resolution, audience management), Adobe Journey Optimizer (orchestration, personalization, decisioning), and Customer Journey Analytics (measurement and attribution).

• Demonstrate working understanding of how each tool solves core client challenges and what ACS services can deliver to accomplish client goals.

• Do not require hands-on keyboard expertise, but must credibly advise clients and sellers on platform capabilities, limitations, integrations, and implementation approaches.

• Stay current on product roadmaps, emerging AI capabilities (GenStudio, Firefly, predictive decisioning), and industry best practices.

Sales Enablement and Partner Collaboration

• Partner consistently with Adobe account teams and sellers to position ACS capabilities and identify Adobe licensing expansion opportunities.

• Work closely with technical SMEs, delivery leads, and enterprise architects to ensure solution feasibility, accurately scope pre-sales engagements, and set clear expectations for delivery.

• Provide technical credibility in client conversations, building confidence in solution feasibility and ACS capability to deliver.

• Develop reusable discovery frameworks, solution templates, and business case models that accelerate future pre-sales engagements.

Solution Quality and Risk Management

• Identify technical risks, integration complexity, capability gaps, and resource constraints early in pre-sales engagements.

• Propose mitigation strategies and alternative approaches that balance client objectives with realistic timelines and budgets.

• Ensure solution designs are technically sound, feasible within proposed scope, and aligned with ACS delivery capability.

REQUIRED QUALIFICATIONS

• Demonstrated expertise in pre-sales solution architecture, discovery facilitation, or technical consulting within enterprise software or services environments. Prior experience leading workshops, conducting assessments, and building business cases.

• Extensive experience implementing, architecting, or advising on multiple platforms across CDP, Marketing automation, Analytics and workflow management.

• Proven track record of building compelling solution presentations and business cases that articulate tangible ROI and organizational impact. Ability to translate technical recommendations into business narratives.

• Experience designing roadmaps, value measurement frameworks, and people and process recommendations aligned to business outcomes.

• Strong facilitation skills and comfort leading discovery conversations with executive, business, and technical stakeholders.

• Demonstrated ability to partner with sales teams, account executives, and technical SMEs; experience supporting and enabling sales organizations.

• Prior experience working within or alongside Adobe Professional Services, an Adobe solution partner, or within a Merkle or similar global consulting environment.

• Willingness to expand knowledge across emerging Adobe capabilities and AI-driven solutions through self-directed learning and Adobe training.

The annual base salary range for this position is $136,000 -$190,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. 

Benefits available with this position include: 

• Medical, vision, and dental insurance, 

• Life insurance, 

• Short-term and long-term disability insurance, 

• 401k, 

• Flexible paid time off, 

• At least 15 paid holidays per year, 

• Paid sick and safe leave, and 

• Paid parental leave. 

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. 

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. 

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

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