The Lead LPN coordinates the day-to-day patient flow as part of a healthcare team by assisting in planning and implementing care interventions while promoting high quality patient care in a professional, efficient and safe manner.  Assists in the planning and implementation of interventions to ensure evidence-based practices are being adhered to.  Directs the team member as needed in order to support and maintain high-quality patient care. Lead LPN works closely with providers, supervisors, support staff and other members of the organization to ensure a seamless workflow. Effectively communicates with all team members to support a cohesive work environment. 

The Lead LPN in the Urgent Care department will:  

• Work collaboratively with the department managers to ensure compliance with the Urgent Care Association of America (UCA) standards and guidelines.   

• Assist with the training and orientation of new staff. They will assist with problem solving daily issues and bring to the management team, if needed.  

• Is expected to keep relevant knowledge up to date and apply it to everyday practice.   

Hours: Monday - Friday 8:00am - 4:30pm

Essential Functions and Job Responsibilities:  

Urgent Care (UC) is a multi-faceted department with staff working in various locations to achieve similar departmental goals.  The Lead LPN works collaboratively with all team members to: 

• Facilitate a 5-star patient experience by displaying we are Summit Health 

• Serve as a department liaison and resource point person 

• Assist with the oversight of the COVID-19 testing workflow 

• Assist with the training and orientation of new staff, including but not limited to annual competencies and lab training 

• Troubleshoot lab errors and missing specimen issues. Assist in monitoring/coordinating courier pickup schedules 

• Participate in monitoring site inventory and supply needs, placing orders if needed and troubleshooting purchasing issues 

• Assist in reviewing lab logbooks and emergency cart books 

• Perform clinical duties when needed to cover staffing shortages  

• Assist with reviewing department reports such as pending status, missing charges, UC to ED transfers, etc. 

• Assist with chart reviews as needed to monitor documentation and department goals 

• Assist with completing TelmedIQ provider schedules 

• Assist with completing clinical competencies 

• Maintain department forms/handouts at each site  

• Assist with other duties as assigned within their scope of practice 

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS: 

Education/Certifications/Licenses:   

• Graduate of a LPN school program   

• Current NYS Licensure as an LPN   

• Required to obtain CT Licensure within 3 months of hire.   

• Required to provide evidence that you have applied for LPN CT Licensure within a month of hire.  

• Must maintain CT and NY LPN license.  

• BLS Certified; required upon hire.   

• IV and or Phlebotomy skills preferred.   

• Competency skill checklist expected to be completed within first 3 months.  

• Ability to work in all 6 UCC locations if needed.  

Performance Standards for Specialty Knowledge, Skills & Abilities: 

• Strong communication skills; both verbally and written 

• Strong organizational skills 

• Ability to prioritize while multi-tasking 

• Excellent time management skills 

• Ability to work independently and as a part of a team 

• Proficient in EMR 

• Ability to think critically and exercise good judgement in stressful situations