Job Description Summary

Job Description

Roles and Responsibilities

• Provide remote technical support for the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100).
• Provide customer issue resolution through preparation and delivery of technical documents. Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
• Propose different solutions outside of set parameters but with guidance. May use multiple internal sources outside of own team to arrive at decisions.
• Oversee technical Installation & Commissioning activities of new GE Vernova Aero products.Ensuring timely and accurate customer support via use of Power Now.
• Participate and lead engineering proactive, preventive, predictive efforts to enhace fleet availability and reliability.
• Perform site event analyses to help determining root cause and corrective actions.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Direct On-Site Support to solve customer events may be require.

Required Qualifications

• Bachelor's degree or above in engineering or technology related discipline from an accredited university (Mechanical, Electrical, Controls, Mechatronics, Aeronautical)
• Proven expertise of field service experience or similar with gas turbine mechanical technology, Controls, instrumentation, electrical systems, or troubleshooting.

Desired Characteristics

• Previous working experience with Aeroderivative Gas Turbine engine, package or controls systems.
• Understanding of control systems - Woodward and/or GE (MK6, MK6e, RX3i).
• Working knowledge of electrical systems, low / medium / high voltage systems, Generators, AVR, and IGPS.
• Working knowledge of the Aero gas turbines mechanical assembly/disassembly (LM2500, LM6000, LMS100)
• Ability to read technical drawings (one-line diagrams, controls logic, schematics, P&ID, etc.).
• Ability to troubleshoot mechanical, electrical, instrumentation and/or controls related issues.
• Experience leading projects involving multi-disciplinary teams. Comfort with interacting with customers in person answering technical questions.
• Demonstrated team player.Creative, out-side-the-box thinker.Proven interpersonal skills.
• Strong written and verbal communication skills.
• Commercial sensitivity with a focus on customer needs.
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information