Lead CX/UX Designer – Hybrid  R0060119

About the Role:
As a Lead CX/UX Designer, you'll work as a full-stack UX designer, independently owning research and design for a complex product area or initiative. You'll conduct your own research, define the problems worth solving, and develop solutions that improve how tax and accounting professionals get their work done.

You'll stay hands-on across discovery, interaction and visual design, prototyping, and implementation. Working with Product and Engineering, you'll use evidence to shape priorities and measure results. You'll also mentor UX colleagues and help teams apply AI and code-based tools with sound judgment.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Qualifications:

• End-to-end UX expertise: Experience independently leading research and design for complex products, with a portfolio that connects problem framing and design decisions to measurable outcomes.
• Independent user research: Strong skills in planning and conducting interviews, workflow observation, and usability studies. Ability to select appropriate methods, synthesize findings, and recognize the limits of the evidence.
• Interaction and visual design: Deep expertise in information architecture, complex workflows, and detailed interface design.
• Prototyping and AI tools: Experience building realistic interactive prototypes using UX, AI, and code-based tools, with the judgment to choose the right approach and verify the results.
• Product direction: Ability to turn ambiguous needs into a clear problem definition and use evidence to influence priorities with Product and Engineering.
• Design systems and accessibility: Experience evolving reusable patterns across related workflows and ensuring solutions meet accessibility standards.
• Influence and mentorship: Ability to align stakeholders around decisions, resolve tradeoffs, and coach designers in research and design practice.
• Outcome measurement: Experience defining success measures and using research and product data to evaluate results after release.

Responsibilities:

• Independently lead research and design for a complex product area or initiative, taking responsibility for the experience across connected workflows.
• Plan and conduct your own research with customers. Use findings to identify unmet needs, challenge assumptions, and define the problems the team should solve.
• Partner with UX researchers when the scope or methods call for specialist expertise, while retaining ownership of research within your work.
• Shape priorities with Product and Engineering by connecting customer evidence, business goals, and technical constraints.
• Develop concepts and testable prototypes that help teams explore future experiences and make informed roadmap decisions.
• Carry solutions into detailed interaction and visual design. Work closely with Engineering through implementation and resolve experience gaps as they emerge.
• Use AI and code-based tools to speed up research and prototyping, verify outputs, and model accountable use for other designers.
• Evolve design patterns across your product area and partner with Principal designers on shared standards and broader experience direction.
• Define and track success measures with Product and Engineering. Use real usage and customer feedback to determine whether the work delivers the intended outcome.
• Mentor UX colleagues, lead critiques, and build alignment with senior stakeholders through clear recommendations grounded in evidence.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.   🔗 https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.