We are seeking a Lead, Clinical Administrative Coordinator to join our Rehab Services team on a full-time basis at our Medford, MA office location!

Job Overview 

This position provides support to the practice by acting as a Team Leader and coordinating the work of an assigned group of administrative staff. Supports the Practice Manager to ensure smooth flow of operations, monitor compliance to established policies, and identify improvement opportunities. This position plays a key role in the practice’s revenue cycle process, clinical operations, and enhancing the patient experience. 

Hours: 40hrs/week - Full Time Day Shift

Monday through Thursday 730am-6pm

Fridays 730am-1230pm

 No nights, weekends or holidays required

Location: Rehab Services 101 Main Street, Suite 105, Medford, MA

Minimum Qualifications: 

1. Associate’s degree AND Three (3) years of experience supporting customers OR;

High school diploma or equivalent AND Five (5) years of experience supporting customers with at least two (2) years of experience in a healthcare setting.

Preferred Qualifications: 

1. Five (5) years of experience in a healthcare setting, including staffing and scheduling.

2. Bilingual. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Manages the referral process for the practice to ensure effective coordination of care. 

2. Assists in developing coverage plans and arranging staffing. 

3. Coordinates training, assignment, and set-up of new staff: processing network request forms, passwords, and informing Practice Manager of any need for equipment ordering/set-up. 

4. Takes a lead role in template creation and changes related to this position and identifies opportunity to improve productivity/efficiency. 

5. Identifies and participates in performance improvement and other special projects. 

6. Assists in assuring regulatory compliance and completes rounds of the work area to assess improvement needs. 

7. Manages copay collection logs and organizes daily deposits for Practice Manager. 

8. Manages inventory of supplies related to front desk, exam rooms, and team rooms and notifies Practice Manager when to place orders. 

9. Holds practice coordinator meetings to assign tasks dependent on the needs of the practice. 

Physical Requirements:  

1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs. 

2. May be exposed to dust and other typical office-like discomforts. 

3. Manual dexterity using fine hand manipulations for computer keyboard operation. 

4. Requires ability to see computer screen and read reports. 

5. Requires ability to hear instructions from physicians and other clinical or nursing staff. 

6. Some exposure to hazardous materials (blood, etc.). 

Skills & Abilities: 

1.Knowledge of health care delivery system. 

2. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols. 

3. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.   

4. Excellent communications skills, both oral and written. 

5. Strong interpersonal skills. 

6. Demonstrated organizational skills and attention to detail. 

7. Ability to maintain confidential medical information. 

8. Ability to learn and use hospital network programs. 

9. Ability to work independently to prioritize work and to be flexible in work assignments.

About Melrose/Wakefield Hospital

Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston.  Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, Melrose/Wakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.