Job Summary

In this position, the Business Systems Analyst Lead serves as a liaison between Marketing, business stakeholders and Digital Services teams to translate business needs into clear, actionable digital solutions. The role supports the development and enhancement of capabilities across consumer-facing digital experiences, including websites and patient communications, based on evolving business priorities. This position also partners with stakeholders on outreach and engagement initiatives, helping refine business requests, clarify communication needs and translate requirements into well-defined work that can be efficiently executed by development teams. Success in this role requires strong cross-functional collaboration, the ability to bring structure and clarity to complex requests, and an understanding of how digital capabilities and communications support consumer and business objectives.

Essential Functions

• Aware of the implications of applying new/differing technology to the current business environment, along with an understanding of relevant business or clinical systems and industry requirements, leads the use of research and analysis to define large and/or complex systems scopes and objectives for developing new, or improving existing, information systems.
• Accountable for business analysis, working with users to define their needs, and then documenting those requirements.
• Takes ownership of the operational support for assigned systems, including leading the creation of written support documentation and facilitating knowledge transfer between teams and individuals involved in support.
• Manages and maintains customer relationships, and resolves their concerns. Leads and coaches others in troubleshooting issues with existing systems. Accountable for resolution of implementation and support issues, and leads collaboration with support teams to troubleshoot and resolve escalated incidents and problems, using established IS procedures for problem and situation management.
• Leads risk assessment and root cause analysis efforts.
• Effectively communicates to leadership the status and resolution plan for complex technology issues.
• Remains current with business or clinical requirements and needs, based upon future industry trends and changes and understands the implications for existing technology. Understands both the current and future states of the technology, and is able to define and articulate pros, cons and recommendations to senior leadership.
• Provides mentorship to less senior team members, and is accountable as a role model for customer service excellence. Seen and used by your team members as a “go to” person for expertise in business systems analysis. May also be seen as an expert in the industry outside of the organization.

Qualifications

Required

• Bachelor's Degree or equivalent
• 5 years of relevant experience in the field

Preferred

• Master's Degree or equivalent
• 7 years of relevant experience including experience formulating and defining systems scopes and objectives.
• Experience in systems development lifecycle including, requirements gathering and design.
• Participant in multiple phases of an integrated system implementation.
• Background in health care, sciences or information systems.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.