Location: On site 5 days a week in Orange, CT.

The base salary range for this position is dependent upon experience and location, ranging from $87,600 to $109,500

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

Provide support to the key account management team across several areas including, billing analysis, reporting and analysis of customer data, administrative support for IT platforms including salesforce.com and municipal storm portal.

Key Responsibilities

• Provide billing analysis and support to the key account team. Identify billing and usage anomalies, perform annual rate analysis for eligible customers, ensure collective bills are sent to customers.

• Maintain key accounts performance dashboard, track data on customer visits, program penetration, support cases handled. Analyze data to identify performance gaps.

• Run/request business warehouse reports on an as needed basis to support customer requests.

• Coordinate with key account managers, rates department and special billing to provide data for customer requests.

• Maintain annual storm training tracking for internal storm roles, assist with annual record retention compliance, keep storm training and reference documents up to date, create weekly customer engagement report and assist as needed on department projects to provide reporting and tracking.

Required Qualifications

• Bachelor’s Degree in related field with 3 or more years of relevant experience
• Associate’s degree with 5 or more years of relevant experience
• Equivalent combination of education and experience may be considered

Preferred Qualifications

• Leadership Skills
• Strong communication skills.
• Effective problem-solving and organizational skills.
• Strong analytical ability.
• Able to multi-task.
• PC skills, including MS Office Suite.
• Strong Knowledge of electric and gas rate structure

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

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Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: