Hill House Home is seeking an Keyholder to assist in leading the retail team in our store.  In this role, you will coach and develop a team of associates to provide a best-in-class shopping experience for our customers.  The Keyholder will also be responsible for supporting the store’s daily operations including inventory management and reporting.  This is a full-time position with a retail schedule that includes weekends and holidays. 

Responsibilities 

• Must promote an engaging and positive work environment that fosters open communication, encourages teamwork and inspires others 
• Ensure sales associates are providing best-in-class customer service to every person, every time in order to drive sales and exceed customer expectations
• Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with HHH policies
• Assist in ensuring visual merchandising standards are executed and maintained to the company brand standards
• Resolve customer service related issues using good business judgment and elevating as needed to Assistant Store Manager and/or Store Manager 
• Assist in maintaining daily operations of opening and closing the store
• Assist in maintaining stockroom organization & process incoming/outgoing shipments 
• Assist Store Manager & Assistant Store Manager in all retail store operations 
• Assume all managerial operational functions if business needs outweigh specific job functions

About You 

• Retail management experience or service industry management experience background 
• Passion for people development and customer experiences
• Self-motivated with exceptional communication and motivational attitude
• High degree of flexibility and initiative
• Embraces a culture of learning and advocacy 
• Has lived experiences with people from different backgrounds and diverse teams