Summary:

The purpose of this role is to build a professional and strong relationship with the top and high potential clients within the country. This role will focus on developing a strong partnership with key decision makers and delivering solutions that are in line with the clients’ business needs and objectives. This will be achieved through internal collaborations with other departments and regions.

Success in the role will be measured through the following results:

• Growth of account spend (revenue and margin)
• Retention of clients
• Successful value-add project outcomes
• Strong account strategy planning and execution
• Growth of Global Key Account spend globally (if applicable)

Responsibility:

Account Management

• Establish a strong and long-term relationship with key clients, spanning over multiple departments and stakeholders within the client’s organisation (ideally C-suites).
• Develop a full understanding of the clients’ and industry needs and anticipate future trends.
• Position oneself and the company as a trusted consultant to clients.
• Position solutions that will help the clients to achieve their goals and objectives.
• Manage the communication flow between the customer and internal teams by establishing a multi-departmental responsibility matrix (e.g. Responsible, Accountable, Consulted, Informed).
• Resolve any issues raised by the clients and collaborate with them to identify potential process improvements.
• Participate in Request for Proposal and contract negotiations and the setting performance level.
• Conduct regular formal business review meetings with key stakeholders and decision makers.
• Build a network in the industry by attending key national and local events.
• Collaborate with the marketing team to increase effectiveness of sales activities.
• Collaborate and coordinate global activities & peers when the client is recognised as a Global Key Account (if applicable).

Project Management

• Liaise Customer Service and Operations functions in order to maintain the agreed performance level.
• Collaborate with Value Engineering and Customer Success Project team to identify and provide additional value services.
• Accountable for any process improvement projects and drive their progress internally.
• Strategy and Reporting.
• Develop an account strategy for each client containing meaningful, detailed and scheduled actions plans for the entire fiscal year, using the company standard platform such as Product Approval Sheet and salesforce.
• Present monthly and annual updates to the business, of key account activities, action plans and anticipated changes.
• Proactively analyse client data in the context of the wider industry trend.
• Administration & Training.
• Maintain up to date client information and logging of all activities into Salesforce.
• Compliance with prescribed quality standards and issues as per ISO 9001/ISO14001.
• Complete all training assigned to them by the required deadline.
• Team Development.
• Coach and mentor junior business development/field sales team as a senior expert.
• Travel - This role will involve travelling for face to face meeting at client sites.

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Education:

• Bachelor's degree in business administration, sales, marketing, communications, or a related field, or equivalent experience required.
• Bachelor’s degree in related field, MBA a plus

Experience:

• 4+ years of experience in sales, account management, business development, or a related field required.
• Certifications in sales or account management, Customer Relationship Management platform such as Salesforce, HubSpot, or equivalent preferred.
• Extensive industry experience and knowledge.
• Logistics and/or pharmaceutical background preferred.
• 5+ years experience in complex solution selling to C-level suites.
• Experience selling on quality to technical stakeholders a plus.
• Strong commercial awareness and business acumen.
• Organised team player and able to lead by example.
• Experienced in delivering presentations and negotiating deals.
• Experience in driving action in matrixed environment.
• Advanced skills in Microsoft Office Suite & Customer Relationship Management (salesforce).
• Excellent written and verbal communication skill, Fluency in English.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned