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Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for a Key Account Energy Advisor to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on.

What does a Key Account Energy Advisor do for us?

The Key Account Energy Advisor serves as a trusted resource to provide customer solutions and technical expertise to resolve complex and sensitive issues for assigned key account customers (i.e., large commercial, industrial, special contract, and strategic customers). They proactively develop, build and maintain strong relationships with customers as their trusted advisor by applying project-management practices to communication, planning, and follow-through. They maintain a high level of customer satisfaction and are highly effective in two-way communication, problem resolution, negotiation, with advocacy and influence on behalf of the company.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• Electrical facilities operating and protection equipment
• Electrical systems and equipment in large commercial and industrial applications pertaining to energy delivery equipment
• Electrical utility distribution and transmission operations practices and procedures
• Metering practices and requirements
• Distributed energy technologies
• Power quality issues and mitigation options
• Economic development initiatives and new large load process
• HVAC systems, lighting, pumps, and motors
• Sales techniques and selling processes

Skills in:

• Project coordination, public speaking, presentation, and negotiation
• Customer-focused listening and interpersonal communication
• Personal computers and related software applications including Microsoft Office

Ability to:

• Build and maintain strong customer relationships through established trust, critical thinking, and responsiveness
• Project management
• Facilitate projects
• Complex billing analysis
• Read architectural plans, plat maps, feeder maps, and work order maps
• Explain and interpret Company rules, regulations, and rates in detail
• Communicate effectively, both verbally and in writing, with various customer and management levels, including engineers and managers as well as corporate officers
• Work as a team member with all Company departments
• Be flexible and creative in approaching job duties
• Initiate action independently as needed with planning & organizing abilities leading to effective recommendations and decision making

MINIMUM REQUIREMENTS

Education:

• Bachelor's degree

OR

• Equivalent combination of formal education and experience

Preferred:

o   Bachelor's or advanced degree in business, marketing, communication, engineering, or related field

Experience:

• 5 years of customer contact experience with demonstrated experience in marketing or relationship/account management

Preferred:

o   10 years of experience in sales, marketing, customer service, or technical field related to utility/energy operations

o   Experience in communication and negotiation

Licenses & Certifications:

• Valid driver's license with an acceptable driving record based on driving requirements for the position

PHYSICAL REQUIREMENTS
Job requires the ability to occasionally bend, stoop and squat, ascend / descend stairs, ladders, climb in to and out of vehicles, twist, kneel, balance and ready; rarely crawl. Rarely lift 10 lbs. shoulder height and above; rarely lift items weighing up to 50 lbs. waist or knee high; rarely use exertional force less than 50 lbs.; occasionally use two hands to carry items weighing up to 50 lbs., and one hand to carry items weighing up to 25 lbs. Frequent grasping and using fine hand manipulation for small hand tools, driving, computer keyboard.  Must be able to withstand confined spaces. Applicant must be able to perform the essential functions of the job without posing a direct threat of harm to self, others or property.

ADDITIONAL INFORMATION
Job requires occasional travel with overnight stays and the ability to provide safe reliable transportation. Position requires evening and weekend work representing the Company responding to critical customer outages or issues. Key Account Energy Advisors, or an assigned team member, will be required to respond to outages impacting their customers on a 24/7 basis. In addition, job may require the ability to climb ladders and work in confined spaces at commercial and industrial buildings; and perform the essential functions of the position without posing a direct threat of harm to self, others, or property.

Competencies:

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Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email: [email protected]

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.