Empowering Africa’s tomorrow, together…one story at a time.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

This position requires an understanding of system configuration and foundational experience working on cloud-based platforms. The incumbent will work alongside a Strategic Lead and Specialist Configurators to ensure the optimal operation, maintenance, and enhancement of the overall platform. The role includes complex testing, business process design, process implementation, analysis, reporting, system support, and ongoing maintenance aligned to best practice recommendations. Exposure to Human Capital technology platforms such as Workday, SAP, Sage, and other HR-related systems will be highly advantageous. Knowledge of HR processes, system integrations, and cloud-based application support is desirable. Experience with Workday and HR technology ecosystems is relevant to the role.

Job Description

• Support Tier 1 case management and customer support teams with technical queries.
• Coordinate with team members to analyse and troubleshoot complex system issues, supporting configuration and implementation changes to the application and participating in testing and validation activities.
• Analyse business problems and processes to identify functional and non-functional solutions that meet business requirements.
• Ensure the design, development, configuration, testing, and deployment of platform features are completed successfully, considering out-of-the-box capabilities and platform best practices.
• Ensure all dependent integrations, reports, and business requirements are maintained and supported as ongoing system changes are introduced.
• Work collaboratively as part of a broader functional team responsible for the overall platform and provide cross-functional support where required.
• Perform application maintenance and manage support for platform-related incidents.
• Take ownership of business requirements for small enhancements and drive them through to implementation.
• Maintain platform stability, usability, and performance across production and non-production environments.
• Monitor application performance and identify, investigate, and remediate system errors.
• Provide configuration support across the platform ecosystem.
• Assist with estimating effort and resource requirements for releases and enhancements.
• Participate in testing cycles, ensuring test evidence is maintained according to governance standards and that identified issues are resolved through retesting and validation with business stakeholders.
• Support and maintain Workday, SAP, Sage, and other HR technology platforms, including configurations, integrations, reporting, troubleshooting, and process optimisation.
• Assist with HR system enhancement projects, upgrades, releases, and business process improvements.

Experience:

• Minimum 2 years' experience supporting, configuring, testing, and maintaining cloud-based applications or enterprise platforms.
• Experience working with Workday, SAP, Sage, or other Human Capital Management (HCM) / HR Information Systems (HRIS).
• Experience in system configuration, business process analysis, testing, reporting, and troubleshooting.
• Exposure to system integrations, release management, and application support.
• Experience supporting business users and resolving platform-related incidents.
• Knowledge of HR, Payroll, Talent Management, Recruitment, Learning, or Workforce Management processes would be advantageous.

Education

National Diplomas and Advanced Certificates: Information Technology (Required)