At Sandvik Mining, our 14,000 brilliant people are the foundation of our success. They’ve made us a market leader – and they are the ambassadors of our brand and culture. We’re now looking to the future, and we want you to be part of our journey.

Your Role: Junior Specialist- LOHA, Job Location- Agucha Mines.

Role summary:

Responsible for providing support to customers’ business, by providing service and technical support and effectively transfer knowledge of maintenance and repair processes to Site service engineers and technicians.

Key performance areas

Environment, Health, and Safety

• Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers.
• Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the health and safety of any other person in the workplace.
• Comply with EHS Legal requirements, the Sandvik Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe workplaces and eliminating environmental harm.
• So far as reasonably practicable ensure that the workplace, and all associated fixtures, fittings and plant are provided and maintained so that they do not pose a risk to the health and safety of any person, or the risk of harm to the environment.

Key Responsibilities

• Perform repair and maintenance of Sandvik equipment. Carry out the repair of equipment breakdowns at the work face, as and when required. 
• Provide product support on technical issues.
• Actively promote genuine Sandvik spares.
• Assist with completion of supportive production documentation – Product manuals and technical support information.
• Carry out scheduled audit of equipment.
• Identification and feedback of equipment defects, for taking up the concerns with Product company.
• Support the compilation of accurate data for warranty process.
• Perform fault diagnosis and troubleshooting on equipment.
• Keep technical personnel advised of any relevant information e.g. Service Bulletins.
• Become a safety leader by demonstrating and participating to improve the zero-harm culture.
• Adhere to all Sandvik Policies and Procedures.
• Adhere to all Sandvik EHS Policies and Procedures.
• Implement improvement suggested by Product company.
• Eliminating repetitive failures and improve component performance.
• Carry out planned maintenance in workshop, ensuring 100% compliance with all job plans.
• Analyse lubrication oil test reports to assess condition of equipment and suggest corrective action on maintenance planning to improve the equipment reliability.
• Prepare RCAs (Root Cause Analysis) based on site guidelines and provide guidance for course of correction.
• Ensure all tooling used in maintenance of equipment is suitably maintained and checked for safe operation.
• Analyse MTTR / MTBF for all equipment at respective site on weekly basis and take corrective measures to reduce MTTR & increase MTBF.
• Liaise with customer to seek feedback on product performance.
• Prepare SOP on maintenance and repair practices.
• Support development of colleagues & peers by conducting on the job & classroom training i.e. Impart analytical troubleshooting and fault Diagnostic training.
• Develop successor’s while in the role.
• Keeping audit of machine and proper fitment of parts.
• Execution of shift records with proper justification along with customer service team.

• Conduct site base operator training         

Critical Success Factors

• A team leader with practical “Hands-on” approach.
• A self-motivated & open personality combined with strong leadership skills.
• Capacity to build good customer relations.
• Computer literacy including MS-Excel, Word and Power point.
• English communication skill.
• Ability to work as part of a broad, integrated team
• Strong Customer service focus
• Excellent communication and interpersonal skills.
• Flexibility to work within customer requirements, including customer sites, other sites and Underground.
• Ability to challenge difficult mining condition and plan to achieve operational performance in adverse working condition.
• Continuously improve and update personal knowledge with respect to product development and technical innovation.          
• Strong safety focus and understanding and awareness of safety in a mining and / or heavy industrial environment.
• Possess an excellent ability to read schematics
• Excellent diagnostic ability to troubleshoot maintenance problems.
• Ability to inspect all major jobs before releasing the equipment.
• Experienced at understanding and communicating the cost implications of incorrect maintenance.
• Ability to transfer knowledge early to another person through coaching and mentoring.  

Qualifications & Experience

• Degree/Diploma in Engineering 
• A result oriented & experienced professional with 6-7 years of hands on and leadership experience of handling service of Drill  or mining applications

• You have practical experience of critical troubleshooting of Drill
• Good people management capability and ability to train people.
• Should have been actively involved in the service operations in a complex service set-up and multi-cultural environment.

• Must have worked in a Contract situation with Sandvik equipment on a customer site to clearly understand the cost implications of incorrect maintenance.

Key Competencies

• Service Excellence
• Customer Interaction
• Product Knowledge
• Clear communication

Our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further. 

Application

We look forward to your application and ask you to send it no later than 3rd November 2026.