At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

As a Junior Premier Account Executive, you will serve as the main day-to-day contact for assigned business clients, building strong relationships and providing high-quality operational support. You will research and resolve client inquiries, support account administration, and coordinate with internal teams to ensure effective service delivery.

Key Responsibilities

• Manage day-to-day relationships with assigned business clients.
• Research and resolve operational inquiries, complaints, and account issues.
• Support client onboarding, program implementations, and account administration.
• Assist with delinquency management and account adjustments.
• Promote electronic and web-based solutions to improve client processes.
• Provide client training, updates, and timely follow-up on inquiries.
• Maintain accurate portfolio records and report service or operational issues.
• Coordinate with internal teams to ensure effective service delivery.
• Manage multiple client requests, priorities, and deadlines.

Basic Qualifications

• High school diploma or equivalent.
• Typically two to three years of customer service or client support experience.

Preferred Skills and Experience

• Effective verbal, written, and interpersonal communication skills.
• Strong customer service and relationship management skills.
• Ability to handle client complaints and inquiries professionally and tactfully.
• Good telephone skills, including active listening, courtesy, empathy, and accuracy.
• Basic knowledge of relevant products, services, and operational processes.
• Ability to use computer systems to prepare reports and troubleshoot issues.
• Ability to perform interest calculations and account adjustments.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple tasks and deadlines simultaneously.

This role requires working from a U.S. Bank location three (3) or more days per week.  

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.