Are you looking for a new professional challenge where you can build something from the ground up rather than inherit it? CGM Group Procurement is establishing a global procurement shared services centre in Iași, Romania, working hand in hand with our core team at the global headquarters in Koblenz, Germany.

At the heart of it sits our new Level 1 Operational Procurement Service Desk – the single point of entry for every purchase request and every supplier master data request across the CGM Group. The desk runs on ORO, our new intake and source-to-contract platform, which is going live globally, alongside SAP S/4HANA as our transactional backbone. We are now hiring the permanent, experienced team that will own this service end to end.

We might have just the thing for you: real ownership from day one, a future-oriented employer in the healthcare IT sector, and a secure role in a strategic central function with genuine international exposure.

Your role:

• Service Desk operations: You are the first point of contact for internal requesters across all CGM entities and for our suppliers. You receive, qualify and resolve Level 1 tickets in ORO – purchase requests as well as master data requests – within agreed service levels, document them cleanly, and escalate to Level 2 (category buyers, master data specialist, systems team) only where it is genuinely needed.

• Purchase requests & order processing: You guide requesters through the intake process, check requests for completeness, correct category, cost center and budget assignment, and compliance with our procurement policy and approval matrix. You convert approved requests into purchase orders in SAP S/4HANA and follow through on order confirmations, deliveries, goods receipts and invoice discrepancies together with Accounts Payable.

• Supplier onboarding & qualification: You run supplier onboarding and qualification workflows in ORO end to end – validating company, tax, banking and compliance data, chasing missing documentation, and making sure every new supplier is properly screened and approved before the first order is placed.

• Master data governance: You create and maintain supplier and material master data in SAP S/4HANA and ORO, keeping it complete, consistent and duplicate-free. You run regular data quality checks, work off exception reports and help enforce the master data standards defined by our Master Data Specialist.

• Supplier enablement: You actively drive supplier adoption of the ORO supplier portal, so that suppliers maintain their own master data and collaborate with us digitally. This includes onboarding campaigns, coaching suppliers through their first steps and following up consistently on non-responders.

• Continuous improvement: You turn recurring questions into knowledge base articles, work instructions and FAQs, analyze ticket drivers together with our Procurement Analyst, and propose simplifications or automation. You also support the global ORO rollout waves and hyper care phases.

• Reporting: You contribute to our service desk KPI and SLA reporting – volumes, response and resolution times, first-time-right rates, master data quality – and help make the performance of the desk visible and measurable.

• Team: You help shape a brand-new team in Iași and build effective, trustful relationships with your colleagues there, the Group Procurement team in Koblenz and your stakeholders in Finance, IT, Legal and the local business units.

What you bring with you:

• Education: A completed degree in business administration, economics, supply chain management, IT or a comparable field – or an equivalent qualification with strong practical experience.

• Experience: At least 1 year of hands-on experience in operational procurement, purchase-to-pay, supplier master data or a procurement/finance service desk. Experience in a shared services centre, GBS or another multi-country environment is a clear advantage.

• Service desk mindset: You are comfortable working with tickets, queues, service levels and priorities, you stay calm and structured when volumes peak, and you take a request through to closure instead of passing it on.

• Systems: working knowledge of SAP MM (S/4HANA and/or ECC 6.0), especially purchase requisitions, purchase orders and vendor/material master data. Experience with a procurement suite such as ORO, Coupa, SAP Ariba, Jaggaer or Ivalua is highly welcome, as is experience with ticketing tools (e.g. Jira Service Management, ServiceNow, Zendesk).

• Data quality: A precise, governance-minded approach to master data – you understand why a wrong tax ID or a duplicate supplier record causes problems far downstream, and you enjoy getting it right.

• Language skills: Fluent English is a must, as it is our working language across the group. German is a strong advantage for working with our Koblenz and DACH stakeholders; any further European language is a welcome bonus.

• IT skills: Good command of MS Office, in particular Excel. A general affinity for digital tools and process automation – and curiosity about how procurement technology fits together.

• Personality: Detail-oriented, structured and reliable, with a strong sense of ownership and a service-first attitude. You communicate clearly in writing, you are motivated to improve processes rather than just run them, and you work equally well independently and as part of an international team.

What you can expect from us:

• Build, don't just operate: You join at the very start of our Iași procurement hub and of the global ORO go-live. You will help design the processes, the knowledge base and the service model you then run – with visible impact across the entire CGM Group.

• Hybrid work: A flexible hybrid working model combining mobile work with time together on site at our Iași hub.

• International environment: Daily collaboration with colleagues and suppliers across Europe and beyond, and close cooperation with our Procurement Excellence & Operations team in Koblenz.

You don't bring all the requirements? Don't worry – we are looking for people who convince us with their personality and are motivated to go all in with their team.

Convinced and interested? Apply online with your application documents.