Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting-edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.  

Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back-office role. This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders - without client visits or sales responsibilities. 
 
We are looking for: 
Customer Service Specialist with Dutch

Your future role: 

• Support HCP/HCO onboarding, contracting, activity requests, travel arrangements, invoicing, and payment-related processes,

• Assist HCPs/HCOs throughout onboarding activities, including profile creation, registration support, and issue resolution,

• Facilitate contract preparation, execution, e-signature processes, and status tracking,

• Review contracts for completeness and accuracy, escalating complex issues to Legal or Compliance teams when required,

• Follow up with HCPs/HCOs and internal stakeholders on outstanding onboarding and contracting activities,

• Support contract amendments and documentation updates by coordinating with business owners, legal, and compliance teams,

• Perform due diligence activities, including license verification, Conflict of Interest (COI) reviews, and exclusion screening,

• Maintain accurate records and documentation to ensure audit readiness and compliance with internal policies,

• Support post-engagement activities, including invoice reconciliation, expense recording, and payment follow-up,

• Contribute to process improvement initiatives, documentation updates, and adoption of automation and digital tools.

Apply if you have:

• 1-2 years of experience in customer service, onboarding, contract management, HCP/HCO engagement operations, or similar administrative support roles,

• Proficiency in English, allowing for fluent communication both verbal and written,

• Proficiency in Dutch, allowing for fluent communication both verbal and written,

• Understanding of customer service principles and ability to deliver high-quality support to internal and external stakeholders,

• Experience working with documentation, contracts, onboarding records, or compliance-related processes,

• Ability to analyze and resolve issues using established processes and research tools,

• Experience with CRM, onboarding, contract lifecycle management, or master data management systems is an advantage,

• Excellent organizational, communication, and time management skills,

• Ability to work independently and collaboratively across different stakeholder groups,

• Strong proficiency in using new technologies and AI-based tools in your daily work (e.g., task automation, information analysis, content creation).

Nice to have:

• Exposure to healthcare, life sciences, medical affairs support, or HCP/HCO engagement processes,

• Experience supporting onboarding, contracting, compliance, or process automation initiatives.

By joining us you gain:

• Work flexibility - hybrid working model (2 days on-site, 3 days remote), flexible start of the day, workation, sabbatical leave,    

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,    

• Wide medical and well-being program - a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,  

• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,    

• 3 paid hours for volunteering per month,      

• Additional paid Birthday Day off,    

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.    

Recruitment process:    

• Submit your resume, 

• Have a short phone conversation with our Recruiter, 

• Language level verification,

• Let's get to know each other better during two rounds of interviews. 

If you are interested in this position, please send us your CV in English.   

If you have additional questions, please contact us: [email protected]  
Please note that we do not collect resumes in our inbox.   

Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.  

#LI-AW1
#LI-Hybrid