Position: Jr Project Manager

Work Location: Remote
Work Model: Hybrid

The Jr. Project Manager will manage customer setups, install requests, service requests, and correcting master data errors in Salesforce. This role will serve as a liaison between the sales team and various internal departments to ensure seamless operations and support for the sales team. This role will also support North America PM Office with any additional administrative tasks as needed.

Key Responsibilities:

1. Customer Setups:

• Manage the setup of new customers in SAP and Salesforce.

Ensure all necessary information is gathered and accurately entered into the systems.

2. Install and Service Requests:

• Handle the processing of install and service requests.

Coordinate with relevant teams to ensure timely and accurate completion of these requests.

3. Master Data Management:

Correct and update master data errors in Salesforce.

Ensure data integrity by regularly reviewing and updating customer information.

4. Liaison with TCS:

• Act as the primary point of contact between the sales team and TCS for service-related issues.

Ensure all necessary information is provided to TCS to facilitate service calls and other customer-related activities.

5. Dispenser Orders:

• Place and approve dispenser orders as needed.

Ensure orders are processed accurately and promptly.

6. Process Improvement:

• Identify areas for process improvement and work with relevant teams to implement changes;
• Develop and maintain templates and forms to streamline customer setup and service request processes.

7. Lease Dish Machine Program Support - Administrative

Qualifications:

• 2+ years of experience in a sales support or customer service role;

• Proficiency in SAP and Salesforce;

• Strong organizational and data management skills and ability to multi-task;

• Excellent communication and interpersonal skills;

• Ability to work independently and as part of a team;

• Detail-oriented with a focus on accuracy and efficiency.

Preferred Qualifications:

• Experience in the healthcare or service industry;
• Familiarity with master data management processes.

Key Competencies:

• Problem-solving skills;
• Time management;
• Customer focus;
• Adaptability;
• Team collaboration.

Working Conditions:

• Standard office environment with the possibility of remote work

Sobre a Solenis

Somos uma indústria química que diariamente se propõe a resolver desafios complexos no tratamento de água, melhoria de processos e de higiene para clientes nos mercados de consumo, industrial, institucional, alimentos e bebidas e água de piscinas e spas, por meio de pessoas, experiência e tecnologia. Somos líderes globais na produção e aplicação especialidades químicas com foco no fornecimento de soluções sustentáveis para setores com uso intensivo de água, incluindo os mercados de consumo, industrial, institucional, de alimentos e bebidas, e de água de piscinas e spas.

Nossa missão é ser um parceiro e entregar valor ao resolver desafios operacionais e de sustentabilidade com as pessoas certas, a experiência certa e a tecnologia certa com soluções que ajudam a preservar os recursos naturais e promovem ambientes mais limpos e seguros

Na Solenis você encontrará um excelente ambiente de trabalho, com autonomia, desafios e oportunidades de crescimento. Valorizamos a diversidade e estamos na constante caminhada para nos tornarmos uma empresa mais diversa e inclusiva a cada dia, isso reflete-se em nossos processos seletivos.

Reforçamos que todas as pessoas são bem-vindas, independente de gênero, raça, orientação sexual, identidade de gênero, idade, deficiência ou qualquer outra característica. O (a) candidato (a) selecionado (a) deverá ter uma ética de trabalho exemplar e altos padrões de integridade.

Venha fazer parte do time Solenis!