As a Customer Experience Specialist at We Insure, you’ll deliver top-tier support to policyholders, producers, lenders, and partners. You’ll manage inbound calls, live chats, and task work, with occasional outbound calls to follow up or resolve issues. In this fast-paced, tech-savvy environment, you’ll help clients navigate their insurance needs while keeping every interaction smooth and professional.

Now accepting applications.

Position Details. 

• Estimated Start Date: August/September 2026

• Pay: $20.00-$23.50/hour, based on experience.

• Location: 2010 E 6th St, Austin, TX (onsite only).

• Schedule: Full-time, with paid training.

• License: Texas P&C License preferred; We Insure covers exam fees for new hires.

• Experience: Call center experience required; Property & Casualty insurance experience preferred.

What You’ll Do.

• Serve as the first point of contact for inbound calls and chats.

• Handle billing questions, policy changes, and cancellations.

• Navigate multiple carrier systems to resolve requests accurately.

• Maintain performance metrics for quality, handle time, and attendance.

• Document all interactions clearly and professionally.
   

What You’ll Bring.

• 2+ years of customer service experience, including 1+ year in a call center.

• Excellent communication skills and attention to detail.

• Ability to multitask across systems and platforms.

• Dependable, adaptable, and team oriented.

Join a company that values passion, precision, and people. Apply today to start your career with We Insure.