JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The IoT Operations SME ensures the reliable operation, optimization, and security of digital building platforms, software, and hardware across the portfolio. Taking a holistic approach across building systems (HVAC, Lighting, FLS) and technology infrastructure, this role drives operational efficiency, energy optimization, cybersecurity compliance, and occupant comfort. Through effective policy, governance, and reporting, the SME establishes smart building standards while continuously advancing cloud-connected building technologies.

Roles & Responsibilities

Program Execution & Regional Strategy

• Lead the regional transition of building portfolios from legacy, disconnected infrastructure to modern, cloud-connected smart building operations.
• Deliver frameworks, communication strategies, and operational processes to align site teams and stakeholders with portfolio targets.
• Establish regional technology strategies to support global standardization, New Product Introduction (NPI) governance, and technology roadmaps.

Standards & Capital Projects Integration

• Partner with client and site operations teams to identify, prioritize, and implement system optimization projects.
• Enforce Building Operating System (BOS) and BACnet standards (including network numbering and BACnet Secure Connect) across new construction and CapEx/OpEx projects to eliminate vendor silos and change orders.

Cybersecurity, Risk & Governance

• Lead regional OT network hardening initiatives and enforce BOS security standards across new construction and remediation projects.
• Mitigate cyber risks through network standardization, prompt hardware/software patching, and strict adherence to SLO response targets for vulnerability management and MACD requests.

BMS Operations & Technical Support

• Manage maintenance, configuration, and upgrades for regional BMS WebCTRL servers, workstations, software tools, graphics, and user interfaces.
• Provide technical resolution for major equipment failures, system capacity imbalances, and operational disruptions.
• Oversee deployment and integration of standardized OEM management software and pilot solutions (e.g., Distech on Niagara).

Lifecycle & Inventory Management

• Maintain precise asset inventories and audit records for all owned BAS hardware, software, and licensing.
• Execute OEM patching cadences for BMS firmware/hardware to maintain system uptime and address security bulletins.
• Drive the regional End-of-Life (EOL) replacement strategy, collaborating with site teams and vendors to secure capital budgets for proactive hardware refreshes.

Advanced Operations, FDD & Alarm Mitigation

• Map building data points to cloud platforms and extend building ontologies (class, subclass, and property relationships).
• Leverage Fault Detection & Diagnostics (FDD) and advanced analytics to proactively address inefficiencies and prolong mechanical asset lifespan.
• Deploy and monitor centralized control platforms to consolidate alerts, improve incident response times, and reduce site alarm fatigue.

Vendor Governance & Performance

• Review third-party maintenance contracts to ensure clear deliverables, optimize external spend, and maximize internal resource utilization.
• Monitor system operational metrics (alarm volume, outstanding work orders) and train site personnel on standard operating procedures.

Key Competencies:

• The desired candidate will have knowledge and experience with IoT technologies. MS Windows Server and SQL server are also a plus.
• Understands the engineering design and operational aspects of the facility’s systems and  equipment.  
• Must be able to recognize IoT system shortcomings and respond to operational and emergency situations such as vulnerabilities, patch and client driven tabletop exercises.
• Excellent written and communication skills are required.
• Candidates must have a flexible and creative work style with a goal of achieving excellence.
• Familiarity with smart buildings spaces: IoT devices, transmission pipeline, databases, data transformation, rudimentary software understanding. 
• Good building domain expertise. Understand the IoT platform technology stack and how devices communicate to the cloud.
• Subject Matter expertise on the devices to integrate. Know how IoT devices work and represent data. 
• Ability to identify data needs based on defined use case
• Direct expertise with Automated Logic (ALC) WebCTRL Server environments, BACnet configuration, and Niagara/Distech framework integrations
• Familiarity with integrated facilities management operations.
• Experience conveying technical aspects to non-technical audiences.

Qualifications:

• Bachelor’s degree from an accredited college, or equivalent experience/combined education, with 5 years or more of professional experience Building Automation Systems/IoT.
• Must have BMS or BAS experience
• ALC experience preferred
• Lighting controls system experience (Lutron, nLight, Enlighted)
• IoT device management and experience
• RCA experience
• Program Management
• Knowledge of relevant regulations and standards, including data privacy and security regulations.
• Excellent communication skills and availability to talk to executive levels through to frontline teams
• Strong PC literacy and proven ability to manage daily activities using various systems. 

Additional Information:

This position may require occasional travel to visit lab sites and attend industry conferences. IoT Operations SME (Subject Matter Expert) will report to Technical Services and will work closely with a team of BOS IoT Global Team, engineers, contractors, and lab personnel. 

Estimated total compensation for this position: xxxxx USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Client: Google - AMER

Job Profile: P3

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.