Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

We are a Production Support team responsible for ensuring the stability, availability, and performance of critical business applications. The team works closely with Development, DevOps, Infrastructure, and Business teams to resolve production issues, support releases, and drive continuous service improvements.

The new hire should possess both L2 and L3 support expertise, enabling them to manage day-to-day production issues, drive complex troubleshooting efforts, perform code-level analysis, and collaborate with development teams to deliver sustainable solutions.

What you will be doing

• Provide Level 2 support for Java-based production applications.

  Investigate, troubleshoot, and resolve application incidents within agreed SLAs.

• Perform detailed issue analysis using logs, monitoring tools, and database queries.

• Coordinate with L3 Development, Infrastructure, Middleware, and Database teams for complex issue resolution.

• Monitor application health, batch jobs, interfaces, and scheduled processes.

• Conduct root cause analysis (RCA) and prepare incident reports.

  Analyze application logs and identify patterns to prevent recurring issues.

• Support production deployments and validate application functionality post-release.

• Participate in problem management, change management, and release activities.

• Create and maintain support documentation, knowledge articles, and operational procedures.

• Work with business users and stakeholders to provide timely updates on production issues.

• Participate in on-call support and critical incident management activities.

What you bring:

• One should have the coding knowledge in Java and able to read and make changes in the code in Java

  7+ years of experience in Application Production Support.

  Strong experience supporting Java/J2EE enterprise applications.

  Experience with AWS cloud services and cloud-based application support.

  Good understanding of Microservices and REST APIs.

  Proficiency in SQL and database troubleshooting.

  Experience with monitoring and logging tools such as Splunk, CloudWatch, Dynatrace, AppDynamics, or similar.

  Experience managing critical production incidents and major outage situations.

  Experience working with monitoring and observability tools.

  Good understanding of ITIL processes.

  Experience supporting high-volume, customer-facing applications.

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!