Team Description:

For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording training and processing, and many other functions. The team builds critical systems and processes that safely accelerate our progress along the company's critical path.

Job Description and Responsibilities:

Neuralink is looking for a hands-on IT Systems Administrator to own the day-to-day technology experience for every employee at the company. You will be responsible for endpoint management, identity and access management, security policy enforcement, and front-line technical support across a diverse user base — from highly technical engineers to non-technical scientists and clinicians. The ideal candidate is empathetic, resourceful, and thrives in a fast-paced environment where reliable systems and excellent customer service are critical to the company’s mission.

• Provide expert end-user technical support across macOS, Windows, and Linux environments as part of a tier-1 support rotation.
• Deploy, configure, and manage endpoint devices using MDM platforms (e.g., Jamf, Intune, Kandji), including application deployment, configuration profiles, and policy enforcement.
• Administer identity provider (IDP) and IAM systems including Microsoft Entra, Google Workspace, Okta, or similar; manage user lifecycle from onboarding through off-boarding.
• Implement and enforce security policies across endpoints, SaaS applications, and corporate systems; conduct regular audits and remediation.
• Administer and maintain SaaS applications such as Google Workspace, Slack, Zoom, and other business-critical tools.
• Perform L1 and L2 network troubleshooting including connectivity issues, VLAN assignments, and Wi-Fi connectivity diagnostics.
• Manage endpoint hardware inventory including procurement, asset tagging, deployment, and lifecycle tracking.
• Develop automation and tooling using scripting (Bash, Python, PowerShell) to streamline repetitive IT operations tasks.
• Ensure compliance with HIPAA, PII handling requirements, and internal security policies through robust endpoint and access controls.
• Create and maintain documentation for systems, processes, and procedures to support knowledge sharing and business continuity.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related technical field or equivalent practical experience. 
• 3–5 years of experience providing expert-level end-user support across macOS, Windows, and Linux environments, ideally as part of a structured tier-1 support rotation
• Hands-on experience administering at least one enterprise MDM platform (Jamf, Intune, or Kandji), including application deployment, configuration profiles, and policy enforcement at scale
• Demonstrated experience administering an enterprise IDP/IAM platform (Microsoft Entra, Okta, or Google Workspace) including full user lifecycle management, SSO configuration, MFA enforcement, and access reviews
• Experience implementing and enforcing security policies across endpoints and SaaS applications, with working knowledge of HIPAA requirements, PII handling, and the ability to conduct regular audits and remediations

Preferred Skills & Qualifications: 

• Working knowledge of identity and access management protocols including SAML, SCIM, OAuth, and 802.1x.
• Familiarity with endpoint security tools, zero-trust architectures, and certificate-based authentication (TLS, X.509, U2F, WebAuthn).
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, ARP, VLANs, and basic wireless troubleshooting.
• Experience with IaC and automation tools such as Terraform, Ansible, or Cloud-Init.
• Experience maintaining and troubleshooting legacy AV equipment such as conference room displays, projectors, video conferencing systems, and audio hardware.
• Comfort supporting a diverse user base including non-technical colleagues; strong empathy and communication skills.
• Experience in regulated environments (HIPAA, SOC 2, or similar).

COMPLIANCE & DATA PRIVACY

Neuralink handles sensitive patient health information and personally identifiable information (PII). All employees are expected to understand and comply with HIPAA regulations and Neuralink’s data privacy policies. This role may involve access to protected health information (PHI) and requires a demonstrated commitment to confidentiality, data security, and responsible handling of sensitive information.