Vacancy: T‑Shaped Service Manager – MSIG Europe SE

(Service Onboarding • Service Design • ITSM Leadership)

About the Role

MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration.

Key Responsibilities

• Lead service onboarding and ensure full operational readiness.
• Design new or improved IT services (service design).
• Drive Incident, Major Incident, and Problem Management.
• Act as backup for other process managers (Change, Release, Knowledge, etc.).
• Manage vendor and stakeholder relationships.
• Continuously improve service quality and ITSM processes.

What You Bring

• 5+ years of experience in Incident, Major Incident, and Problem Management.
• Proven experience in service onboarding and service design.
• Strong knowledge of ITIL v4.
• Experience with ITSM tools (Freshservice, ServiceNow, Jira).
• Strong communication, analytical, and leadership skills.

What We Offer

• A role with significant impact on IT service quality.
• An international environment within a leading insurance organization.
• Professional and motivated colleagues.
• Room for growth, innovation, and continuous improvement.