Purpose of the position:

Be the face of IT by providing support to mission-critical applications, infrastructure, and advanced support for end users on a global level. The OSS team additional will be responsible for procuring, configuration, deployment, and decommissioning of IT equipment.  Additionally telephony support as required. IT agreements/invoicing and remote support of sites as required.

Responsibilities:

Advanced troubleshooting of technology issues;

Procure, configure, deploy, decommission various IT equipment;

Telephony support as needed;

Manage local IT agreements where necessary;

Handle IT Invoicing where necessary;

Remote support of sites as needed;

Support in development of internal application;

Support in Autodesk applications;

Intrastat reporting;

Manage LAN network in different locations;

Partner with both end users, Service Desk, and Infrastructure teams to deliver timely, accurate and robust solutions.

Requirements:

Some formal education in IT preferred;

3+ years in service desk/advanced experience;

Experience in managing a local network;

Experience in troubleshooting systems;

Proficient with Windows OS, standard technologies;

Familiar with range of software and hardware;

Able to communicate effectively with external partners, suppliers and vendors;

Able to communicate effectively with internal users and IT staff, in Polish and English.